HP Pavilion zt1100 HP Pavilion Notebook PC ZE1000 Series - Reference Guide - Page 88

One-Touch button problems

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Troubleshooting and Maintenance Troubleshooting Techniques If the modem connects, but transferred data is bad • Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. Make sure the hardware settings match on the sending and receiving modems. If the modem causes an ERROR message • A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands. If the modem doesn't fax • If you're using fax Class 2 in the fax software, try using Class 1. • Close any other communications programs. • If you're faxing by printing from an application, make sure you've selected the fax printer. • Try turning off power management features temporarily. If the modem clicks repeatedly but doesn't connect • Make sure you're using an analog telephone line. You must not use a digital line. In a hotel, ask for a data line. • Check all cables and connections. One-Touch button problems If One-Touch buttons are not working properly • Make sure the items associated with the buttons are the ones you want-see "To use the One-Touch buttons" on page 31. If the onscreen display does not appear when pressing a One-Touch button • Make sure the Onscreen Display is enabled-see "To use the One-Touch buttons" on page 31. 88 Reference Guide

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Troubleshooting and Maintenance
Troubleshooting Techniques
88
Reference Guide
If the modem connects, but transferred data is bad
•
Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
Make sure the hardware settings match on the sending and receiving modems.
If the modem causes an ERROR message
•
A string of AT commands may contain an incorrect command. If you entered
commands as extra settings for the modem in Control Panel or in your
communications software, check the commands.
If the modem doesn’t fax
•
If you’re using fax Class 2 in the fax software, try using Class 1.
•
Close any other communications programs.
•
If you’re faxing by printing from an application, make sure you’ve selected the fax
printer.
•
Try turning off power management features temporarily.
If the modem clicks repeatedly but doesn’t connect
•
Make sure you’re using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
•
Check all cables and connections.
One-Touch button problems
If One-Touch buttons are not working properly
•
Make sure the items associated with the buttons are the ones you want—see “To use
the One-Touch buttons” on page 31.
If the onscreen display does not appear when pressing a One-Touch button
•
Make sure the Onscreen Display is enabled—see “To use the One-Touch buttons” on
page 31.