HP Photosmart C4200 Full User Guide - Page 110

Cause, Solution, Print, Status

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Page 110 highlights

Troubleshooting Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages. Cause: The HP All-in-One is not the selected printer. Solution: Make sure the HP All-in-One is the selected printer in your software application. TIP: You can set the HP All-in-One as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Allin-One and the computer as shown below. If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "Communication problems over a USB connection" on page 79 Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 82 Cause: The print carriage has stalled. Print troubleshooting 107

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Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause:
The HP All-in-One is not the selected printer.
Solution:
Make sure the HP All-in-One is the selected printer in your software
application.
TIP:
You can set the HP All-in-One as the default printer to ensure that the printer
is automatically selected when you select
Print
in the
File
menu of your different
software applications.
Cause:
The computer is not communicating with the HP All-in-One.
Solution:
If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click
Status
.
For more information, see:
“
Communication problems over a USB connection” on page 79
Cause:
The HP All-in-One has a paper jam.
Solution:
Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 82
Cause:
The print carriage has stalled.
Print troubleshooting
107
Troubleshooting