Work with print cartridges
.........................................................................................................
65
Handle the print cartridges
.................................................................................................
66
Check the estimated ink levels
...........................................................................................
67
Replace the print cartridges
................................................................................................
67
Use a photo print cartridge
.................................................................................................
70
Use the print cartridge protector
.........................................................................................
70
Align the print cartridges
.....................................................................................................
71
Clean the print cartridges
...................................................................................................
72
Clean the print cartridge contacts
.......................................................................................
73
Clean the area around the ink nozzles
...............................................................................
74
Remove ink from your skin and clothing
.............................................................................
76
12
Shop for printing supplies
Order paper or other media
......................................................................................................
77
Order print cartridges
................................................................................................................
77
Order other supplies
.................................................................................................................
78
13 Troubleshooting
Troubleshooting tips
.................................................................................................................
79
Communication problems over a USB connection
.............................................................
79
Information on print cartridges
............................................................................................
80
Information on paper
..........................................................................................................
81
Clear paper jams
................................................................................................................
82
Troubleshoot print cartridges
..............................................................................................
83
View the Readme file
..........................................................................................................
89
Hardware setup troubleshooting
...............................................................................................
89
Software installation troubleshooting
........................................................................................
91
Uninstall and reinstall the software
.....................................................................................
94
Print quality troubleshooting
.....................................................................................................
96
Print troubleshooting
...............................................................................................................
103
Memory card troubleshooting
.................................................................................................
112
Copy troubleshooting
..............................................................................................................
114
Scan troubleshooting
..............................................................................................................
119
Errors
......................................................................................................................................
122
Device messages
.............................................................................................................
122
File messages
...................................................................................................................
123
Supported file types for the HP All-in-One
..................................................................
125
General user messages
...................................................................................................
125
Paper messages
...............................................................................................................
128
Power and connection messages
.....................................................................................
130
Print cartridge messages
..................................................................................................
133
14
HP warranty and support
Warranty
.................................................................................................................................
137
Support process
.....................................................................................................................
137
Before you call HP customer support
.....................................................................................
137
HP support by phone
..............................................................................................................
138
Phone support period
.......................................................................................................
138
Placing a call
....................................................................................................................
138
After the phone support period
.........................................................................................
139
Additional warranty options
....................................................................................................
139
Contents
3
Contents