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HP Photosmart C4200 Full User Guide - Page 97

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Troubleshooting Chapter 13 For more information, see: "Uninstall and reinstall the software" on page 94 Some of the buttons are missing in the HP Solution Center Cause: The installation might not be complete. Solution: If the appropriate buttons for your device (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group. For more information, see: "Uninstall and reinstall the software" on page 94 The registration screen does not appear Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4200 All-in-One series, and then clicking Product Registration. The HP Digital Imaging Monitor does not appear in the system tray Cause: The installation might not be complete. Solution: If the HP Digital Imaging Monitor does not appear in the system tray (normally located at the lower-right corner of the desktop), start the HP Solution Center. If the appropriate buttons for your device (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group. For more information, see: "Uninstall and reinstall the software" on page 94 Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One. 94 Troubleshooting

Section	Page
Contents	4
HP Photosmart C4200 All-in-One series Help	8
HP All-in-One overview	10
The HP All-in-One at a glance	10
Control panel buttons	11
Use the HP Photosmart software	12
Find more information	14
How do I?	16
Connection information	18
Supported connection types	18
Use printer sharing	18
Load originals and load paper	20
Load originals	20
Choose papers for printing and copying	21
Recommended papers for printing and copying	21
Recommended papers for printing only	22
Papers to avoid	23
Load paper	24
Load full-size paper	24
Load 10 x 15 cm (4 x 6 inch) photo paper	26
Load index cards	27
Load envelopes	28
Load other types of paper	29
Avoid paper jams	30
Print from your computer	32
Print from a software application	32
Make the HP All-in-One the default printer	33
Change the print settings for the current job	33
Set the paper size	33
Set the paper type for printing	34
View the print resolution	35
Change the print speed or quality	35
Change the page orientation	35
Scale the document size	36
Change the saturation, brightness, or color tone	36
Preview your print job	36
Change the default print settings	37
Printing shortcuts	37
Create printing shortcuts	38
Perform special print jobs	38
Print a borderless image	39
Print a photo on photo paper	39
Create custom cd/dvd labels	40
Print using Maximum dpi	41
Print on both sides of the page	41
Print a multiple-page document as a booklet	43
Print multiple pages on a single sheet	44
Print a multiple-page document in reverse order	45
Reverse an image for iron-on transfers	46
Print on transparencies	46
Print a group of addresses on labels or envelopes	47
Print a poster	48
Print a Web page	48
Stop a print job	49
Use the photo features	52
Print photos	53
Print 10 x 15 cm (4 x 6 inch) photos	53
Print enlargements	54
Print photos from the HP Photosmart Software	55
Save photos to your computer	55
Edit photos using your computer	55
Share photos with friends and relatives	56
Use the copy features	58
Make a copy	58
Change copy speed or quality	58
Make multiple copies of the same original	59
Make a borderless copy of a photo	59
Resize an original to fit onto letter or A4 paper	60
Stop copying	61
Use the scan features	62
Scan an image or document	62
Edit a scanned image	63
Edit a scanned document	63
Stop scanning	64
Maintain the HP All-in-One	66
Clean the HP All-in-One	66
Clean the exterior	66
Clean the glass	66
Clean the lid backing	67
Print a self-test report	67
Work with print cartridges	68
Handle the print cartridges	69
Check the estimated ink levels	70
Replace the print cartridges	70
Use a photo print cartridge	73
Use the print cartridge protector	73
Align the print cartridges	74
Clean the print cartridges	75
Clean the print cartridge contacts	76
Clean the area around the ink nozzles	77
Remove ink from your skin and clothing	79
Shop for printing supplies	80
Order paper or other media	80
Order print cartridges	80
Order other supplies	81
Troubleshooting	82
Troubleshooting tips	82
Communication problems over a USB connection	82
Information on print cartridges	83
Information on paper	84
Clear paper jams	85
Troubleshoot print cartridges	86
View the Readme file	92
Hardware setup troubleshooting	92
Software installation troubleshooting	94
Uninstall and reinstall the software	97
Print quality troubleshooting	99
Print troubleshooting	106
Memory card troubleshooting	115
Copy troubleshooting	117
Scan troubleshooting	122
Errors	125
Device messages	125
File messages	126
Supported file types for the HP All-in-One	128
General user messages	128
Paper messages	131
Power and connection messages	133
Print cartridge messages	136
HP warranty and support	140
Warranty	140
Support process	140
Before you call HP customer support	140
HP support by phone	141
Phone support period	141
Placing a call	141
After the phone support period	142
Additional warranty options	142
HP Quick Exchange Service (Japan)	142
Call HP Korea customer support	143
Prepare the HP All-in-One for shipment	143
Pack the HP All-in-One	143
Technical information	146
Environmental product stewardship program	146
Paper use	146
Plastics	146
Material safety data sheets	146
Recycling program	146
HP inkjet supplies recycling program	146
Energy consumption	147
Disposal of Waste Equipment by Users in Private Households in the European Union	148
Regulatory notices	149
Regulatory model identification number	149
FCC statement	149
Notice to users in Australia	149
Notice to users in Korea	150
VCCI (Class B) compliance statement for users in Japan	150
Notice to users in Japan about power cord	150
Geräuschemission	150
Declaration of conformity (European Economic Area)	150
HP Photosmart C4200 All-in-One series declaration of conformity	151

Match case Limit results 1 per page

For more information, see:

“

Uninstall and reinstall the software” on page 94

Some of the buttons are missing in the HP Solution Center

Cause:

The installation might not be complete.

Solution:

If the appropriate buttons for your device (such as

Make Copies

) do not

appear, your installation might not be complete, and you might need to uninstall and

then reinstall the software. Do not simply delete the HP All-in-One application files

from your hard drive. Make sure to remove them properly using the uninstall utility

provided in the HP All-in-One program group.

For more information, see:

“

Uninstall and reinstall the software” on page 94

The registration screen does not appear

Cause:

The registration screen did not launch automatically.

Solution:

You can access the registration (Sign up now) screen from the Windows

taskbar by clicking

Start

, pointing to

Programs

All Programs

Photosmart

C4200 All-in-One series

, and then clicking

Product Registration

The

HP Digital Imaging Monitor

does not appear in the system tray

Cause:

The installation might not be complete.

Solution:

If the

HP Digital Imaging Monitor

does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the HP Solution

Center.

If the appropriate buttons for your device (such as

Make Copies

) do not appear, your

installation might not be complete, and you might need to uninstall and then reinstall

the software. Do not simply delete the HP All-in-One application files from your hard

drive. Make sure to remove them properly using the uninstall utility provided in the

HP All-in-One program group.

For more information, see:

“

Uninstall and reinstall the software” on page 94

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before

prompted by the software installation screen, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One application files from your

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the HP All-in-One.

Chapter 13

Troubleshooting