HP Photosmart C4200 Full User Guide - Page 122

Scan troubleshooting, For more information, see the Setup Guide.

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Troubleshooting Solution: Use photo paper to make borderless copies. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing • The scan feature does not work Scan halts Cause: The computer system resources might be low. Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on. If this does not work, try changing the scan to a lower resolution in the software. Scan fails Cause: The computer is not turned on. Solution: Turn on your computer. Cause: Your computer is not connected to the HP All-in-One by a USB cable. Solution: Connect your computer to the HP All-in-One with a standard USB cable. For more information, see the Setup Guide. Cause: The HP Photosmart Software might not have been installed. Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software is installed, but is not running. Solution: Start the software you installed with the HP All-in-One and try scanning again. Scan troubleshooting 119

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Solution:
Use photo paper to make borderless copies.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
•
The scan feature does not work
Scan halts
Cause:
The computer system resources might be low.
Solution:
Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution in the software.
Scan fails
Cause:
The computer is not turned on.
Solution:
Turn on your computer.
Cause:
Your computer is not connected to the HP All-in-One by a USB cable.
Solution:
Connect your computer to the HP All-in-One with a standard USB cable.
For more information, see the Setup Guide.
Cause:
The HP Photosmart Software might not have been installed.
Solution:
Insert the HP Photosmart installation CD and install the software.
For more information, see the Setup Guide.
Cause:
The HP Photosmart Software is installed, but is not running.
Solution:
Start the software you installed with the HP All-in-One and try scanning
again.
Scan troubleshooting
119
Troubleshooting