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HP Photosmart C5300 User Guide - Page 127

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Chapter 14 To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging folder. e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old. 3. Turn off programs that run in the background. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. c. Click the General tab. d. Click Selective Startup. Troubleshooting 124 Troubleshooting

Section	Page
Contents	4
HP Photosmart C5300 All-in-One series Help	10
HP All-in-One overview	12
The HP All-in-One at a glance	12
Control panel overview	13
Control panel features	13
Display icons	15
Display sleep state	15
Menu overview	15
Copy Menu	15
Photo Menu	16
Scan Menu	16
Setup Menu	16
Help Menu	16
Enter text using the visual keyboard	17
Use the HP Photosmart Software	17
Find more information	20
Finish setting up the HP All-in-One	22
Set your preferences	22
Set your language and country/region	22
Set the default paper tray for PictBridge/DPOF/UPnP printing	23
Enable faster browsing of photos	23
Set the energy save mode	24
Set the paper tray for printing from a Bluetooth device	24
Restore the factory defaults	24
Play a slideshow on the display	25
Computer connection information	26
Connect to a Bluetooth® device	26
What you need for a Bluetooth connection	27
Connect the HP All-in-One to a computer using a Bluetooth® wireless connection	27
Manage your Bluetooth settings	29
View and print Bluetooth settings	29
Change the device name	30
Set Bluetooth security for the HP All-in-One	31
Reset Bluetooth settings on the HP All-in-One	32
How do I?	34
Load originals and load paper	36
Load originals	36
Choose papers for printing and copying	37
Recommended papers for printing and copying	37
Recommended papers and media for printing only	38
Papers to avoid	39
Load paper	40
Load full-size paper or small-size photo paper	40
Load postcards, Hagaki, or index cards	43
Load envelopes	45
Load other types of paper	47
Load a CD/DVD	48
Avoid paper jams	52
Print from your computer	54
Print from a software application	54
Make the HP All-in-One the default printer	55
Change the print settings for the current job	55
Set the paper size	55
Set the paper type for printing	56
View the print resolution	56
Change the print speed or quality	57
Change the page orientation	57
Scale the document size	58
Change the saturation, brightness, or color tone	58
Preview your print job	58
Change the default print settings	59
Printing shortcuts	59
Create printing shortcuts	60
Delete printing shortcuts	60
Perform special print jobs	61
Print a borderless image	61
Print a photo on photo paper	62
Print using Maximum dpi	63
Print onto a CD/DVD	64
Print on both sides of the page	65
Print a multiple-page document as a booklet	66
Print multiple pages on a single sheet	68
Print a multiple-page document in reverse order	69
Reverse an image for iron-on transfers	69
Print on transparencies	70
Print a group of addresses on labels or envelopes	70
Print a poster	71
Print a Web page	72
Stop a print job	72
Use the photo features	74
Insert a memory card	74
Print photos	75
Create special projects from your photos	77
Save photos to your computer	77
Edit photos using the control panel	78
Remove red‐eye	78
Rotate a photo	78
Zoom and pan to crop a photo	79
Automatically enhance your photos	80
Print a frame around your photo	80
Adjust the brightness of your photos	81
Apply special color effects to your photos	81
Use the scan features	84
Scan an image	84
Scan an original to a computer	84
Scan an original to a memory card	85
Edit a scanned image	86
Edit a scanned document	86
Stop scanning	87
Use the copy features	88
Make a copy	88
Preview your copy job	89
Change the copy settings for the current job	89
Set the number of copies	90
Set the copy paper size	90
Set the copy paper type	90
Change copy speed or quality	92
Adjust the lightness and darkness of your copy	92
Change default copy settings	92
Perform special copy jobs	93
Resize an original to fit onto letter or A4 paper	93
Crop an original	94
Shift the left margin	95
Improve the quality of a copy	95
Stop copying	96
Use the reprint features	98
Make reprints of your photos	98
Edit a photo before reprinting	98
Fix a faded original	98
Rotate a photo	99
Zoom and pan to crop a photo	99
Adjust the brightness of your photos	100
Apply special color effects to your photos	101
Maintain the HP All-in-One	102
Work with ink cartridges	102
Information on ink cartridges and the printhead	102
Check the estimated ink levels	103
Replace the ink cartridges	104
Remove ink from your skin and clothing	107
Advanced printhead maintenance	107
Clean the printhead	108
Align the printer	109
Print a printer status report	109
Print and evaluate a print quality report	110
Clean the HP All-in-One	114
Clean the glass	114
Clean the lid backing	115
Clean the exterior	116
Turn off the HP All-in-One	116
Shop for ink supplies	118
Troubleshooting	120
View the Readme file	120
Setup troubleshooting	120
The product will not turn on	121
After setting up the product, it does not print	123
Uninstall and reinstall the software	129
Paper jams	130
Information on paper	131
Print quality troubleshooting	132
Wrong, inaccurate, or bleeding colors	132
Ink is not filling the text or graphics completely	135
The printout has a horizontal band of distortion near the bottom of a borderless print	138
Printouts have horizontal streaks or lines	139
Printouts are faded or have dull colors	141
Printouts seem blurry or fuzzy	142
Printouts are slanted or skewed	144
Ink streaks on the back of the paper	145
Paper is not picked up from the input tray	146
The text edges are jagged	147
The product prints slowly	149
Print troubleshooting	150
Envelopes print incorrectly	150
The product is not responding	151
The product prints meaningless characters	154
Nothing happens when I try to print	155
The margins are not printing as expected	158
Text or graphics are cut off at the edge of the page	159
A blank page came out while printing	161
Memory card troubleshooting	162
The Attention light blinks when I insert my memory card or storage device	162
The product does not read the memory card	163
The photos on the memory card do not transfer to my computer	164
Photos in a connected digital camera with PictBridge do not print	166
Scan troubleshooting	167
Scan fails	167
Text is incorrect or missing	170
The scan feature does not work	171
Copy troubleshooting	171
Nothing happens when I try to copy	172
Fit to Page is not working as expected	173
The image is cropped when I make a borderless copy	175
A borderless copy has white space around the edges	176
CD/DVD print troubleshooting	176
The product does not detect the CD/DVD holder	177
The product does not detect a CD/DVD on the holder	178
The product is printing on a non-printable area of my disc	179
The ink on the CD/DVD is not drying	180
Errors	181
Product messages	181
Carriage blocked	182
Product stall error	183
Mechanism error	184
Photo tray problem	185
Insert CD/DVD holder	187
Scan errors	189
Unable to print	204
Product might not be correctly installed	209
Product was not found	212
Product could not find available scan destinations	216
Error occurred while communicating with the product	218
Missing HP Photosmart Software	222
File messages	224
Photos not found	225
Supported file types for the product	225
File corrupted	226
General user messages	226
Memory card error	227
Cannot crop	227
Card access error	228
Paper messages	230
Out of paper	231
Power and connection messages	235
Communication test failed	236
Two-way communication lost	237
Ink cartridge and printhead messages	238
Alignment failed	239
Calibration error	240
Carriage stall	241
Incompatible ink cartridges	245
Ink cartridge problem	246
Check ink cartridges	253
Install printhead and then cartridges	255
Printhead appears to be missing or damaged	259
Printhead problem	264
Sensor issue	270
Ink cartridge is missing, incorrectly installed, or not intended for your product	273
Sensor failure	278
HP warranty and support	284
Warranty	284
Ink cartridge warranty information	284
Support process	285
Before you call HP support	285
HP support by phone	286
Phone support period	286
Placing a call	286
After the phone support period	286
Additional warranty options	286
HP Quick Exchange Service (Japan)	287
HP Korea customer support	287
Prepare the HP All-in-One for shipment	288
Secure the ink system	288
Remove the control panel faceplate	288
Pack the HP All-in-One	289
Technical information	290
Specifications	290
Environmental product stewardship program	291
Paper use	292
Plastics	292
Material safety data sheets	292
Recycling program	292
HP inkjet supplies recycling program	292
Energy Star® notice	292
Attention California users	292
Battery disposal in the Netherlands	293
Battery disposal in Taiwan	293
EU battery directive	294
Disposal of waste equipment by users in private households in the European Union	295
Regulatory notices	295
Regulatory model identification number	296
FCC statement	296
Notice to users in Korea	297
VCCI (Class B) compliance statement for users in Japan	297
Notice to users in Japan about the power cord	297
Noise emission statement for Germany	297
Toxic and hazardous substance table	297
Declaration of conformity (European Economic Area)	298
HP Photosmart C5300 All-in-One series declaration of conformity	298

Match case Limit results 1 per page

To uninstall the software completely

On the Windows taskbar, click

Start

Settings

Control Panel

, (or just

Control Panel

Double-click

Add/Remove Programs

(or click

Uninstall a program

Remove all the items that are related to the HP Photosmart Software.

CAUTION:

If the computer is manufactured by HP or Compaq,

do not

remove any applications other than those listed below.

•

HP Imaging device functions

•

HP Document Viewer

•

HP Photosmart Essential

•

HP Image Zone

•

HP Photo and imaging gallery

•

HP Photosmart, Officejet, Deskjet (with the product name and software

version number)

•

HP Software update

•

HP Share to Web

•

HP Solution Center

•

HP Director

•

HP Memories Disk Greeting Card Creator 32

Go to

C:\Program Files\HP

C:\Program Files\Hewlett-

Packard

(for some older products) and delete the

Digital Imaging

folder.

Go to

C:\WINDOWS

and rename the

twain_32

folder to

twain_32 old

Turn off programs that run in the background.

NOTE:

When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These

programs activate some of the computer utilities, such as the anti-virus

software, but are not required for the computer to function. Occasionally,

TSR's prevent the HP software from loading so that it does not install properly.

In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR

programs and services from starting up.

To turn off programs that run in the background

On the Windows taskbar, click

Start

Depending on your operating system, do one of the following:

•

In Windows Vista: In

Start Search

, type

MSCONFIG

, and then press

Enter

When the User Account Control dialog box appears, click

Continue

•

In Windows XP: Click

Run

. When the

Run

dialog box appears, type

MSCONFIG

, and then press

Enter

The

MSCONFIG

utility application appears.

Click the

General

tab.

Click

Selective Startup

Chapter 14

124

Troubleshooting