HP StoreOnce D2D4324 HP StoreOnce VSA Deployment and Configuration Guide (TC45 - Page 55

Time settings are reset when the StoreOnce VSA is rebooted

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Solution Wait for 10-15 minutes between the deletion of one target appliance and the addition of another target appliance. Time settings are reset when the StoreOnce VSA is rebooted Cause This is a known StoreOnce VSA issue, and occurs because this is a software defined system with no hardware of its own. Solution Always sync the StoreOnce VSA time with the ESXi host server automatically. Use the vSphere GUI to enable the synchronize guest time with host option on the StoreOnce VSA under Edit Settings -> Option -> VMware Tools. Make sure your ESXi host server has the correct time and date settings. A fifth VT library gets created in the StoreOnceVSA automatically when the iSCSI initiator attached to the StoreOnce VSA is reset or refreshed Cause As a feature, the Auto Creation functionality in VTL automatically creates a library on the StoreOnce VSA, when the iSCSI initiator attached to it is reset or refreshed. Even though the maximum number of targets (VT libraries or CIFS shares or Catalyst Stores) on the VSA is 4 the Auto Create option creates a fifth library with an "Unknown" state. Solution You will not be able to use this fifth library. This behavior does not affect any of the other existing targets or data on the VSA. It is recommended to delete this "Unknown" library and proceed with normal operations. It is recommended to disable the Auto Create feature in the StoreOnce VSA GUI, as described in the HP StoreOnce VSA user guide. Logs for SEM and the StoreOnce VSA • Logs for SEM can be found at: \Hewlett-Packard\HP StoreOnce Enterprise Manager\log • For the StoreOnce VSA use the StoreOnce GUI to generate support tickets to obtain all required logs on the VSA. See the HP StoreOnce VSA user guide for details. • For VMware VCenter/ESXi server logs please refer to VMware knowledge base. Managing and resetting the password for the HPresetpassword account The HPresetpassword account provides a method for the local Admin user to recover the default password. This account with the username, HPresetpassword, is only available from the StoreOnce CLI and it allows this user to log in via the local vSphere console and change: • The local Admin account back to its factory default password (admin) • The password of the HPresetpassword account. This account is not accessible via a remote ssh session. Logs for SEM and the StoreOnce VSA 55

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Solution
Wait for 10-15 minutes between the deletion of one target appliance and the addition of another
target appliance.
Time settings are reset when the StoreOnce VSA is rebooted
Cause
This is a known StoreOnce VSA issue, and occurs because this is a software defined system with
no hardware of its own.
Solution
Always sync the StoreOnce VSA time with the ESXi host server automatically. Use the vSphere GUI
to enable the synchronize guest time with host option on the StoreOnce VSA under
Edit Settings
-> Option -> VMware Tools
.
Make sure your ESXi host server has the correct time and date settings.
A fifth VT library gets created in the StoreOnceVSA automatically when the iSCSI
initiator attached to the StoreOnce VSA is reset or refreshed
Cause
As a feature, the Auto Creation functionality in VTL automatically creates a library on the StoreOnce
VSA, when the iSCSI initiator attached to it is reset or refreshed. Even though the maximum number
of targets (VT libraries or CIFS shares or Catalyst Stores) on the VSA is 4 the Auto Create option
creates a fifth library with an “Unknown” state.
Solution
You will not be able to use this fifth library. This behavior does not affect any of the other existing
targets or data on the VSA. It is recommended to delete this “Unknown” library and proceed with
normal operations.
It is recommended to disable the Auto Create feature in the StoreOnce VSA GUI, as described in
the
HP StoreOnce VSA user guide
.
Logs for SEM and the StoreOnce VSA
•
Logs for SEM can be found at:
<Install Location>\Hewlett-Packard\HP StoreOnce Enterprise
Manager\log
•
For the StoreOnce VSA use the StoreOnce GUI to generate support tickets to obtain all required
logs on the VSA. See the
HP StoreOnce VSA user guide
for details.
•
For VMware VCenter/ESXi server logs please refer to VMware knowledge base.
Managing and resetting the password for the HPresetpassword account
The
HPresetpassword
account provides a method for the local Admin user to recover the default
password. This account with the username,
HPresetpassword
, is only available from the StoreOnce
CLI and it allows this user to log in via the local vSphere console and change:
•
The local
Admin
account back to its factory default password (admin)
•
The password of the
HPresetpassword
account.
This account is not accessible via a remote ssh session.
Logs for SEM and the StoreOnce VSA
55