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HP StoreOnce D2D4324 HP StoreOnce VSA Deployment and Configuration Guide (TC45 - Page 57

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6 Support and other resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions Subscription Service HP strongly recommends that customers register online using the Subscriber's choice web site: http://www.hp.com/go/e-updates. Subscribing to this service provides you with e-mail updates on the latest product enhancements, newest driver versions, and firmware documentation updates as well as instant access to numerous other product resources. After subscribing, locate your products by selecting Business support and then Storage under Product Category. Related information The following documents [and websites] provide related information: • HP StoreOnce VSA Backup system User Guide • HP StoreOnce Backup system CLI Reference Guide • HP StoreOnce Backup System Concepts and Configuration Guidelines • HP StoreOnce Software Release Notes • HP StoreOnce Enterprise Manager (SEM) User Guide • HP StoreOnce Enterprise Manager (SEM) Release Notes You can find these documents on the HP Support Center website: http://h20566.www2.hp.com/portal/site/hpsc/public/psi/manualsResults/? sp4ts.oid=5196525 Websites • HP StoreOnce website: http://www.hp.com/go/storeonce • HP Systems Insight Manager website: http://www.hp.com/go/hpsim • HP Technical Support website: http://www.hp.com/support nl Search on Product Name and select the Product Manuals or Software & driver downloads link, as appropriate. • Net-SNMP website: http://www.net-snmp.net Contacting HP 57

Section	Page
Contents	3
1 Introduction	5
Product description	5
StoreOnce VSA system requirements	5
Supported datastores	6
VMFS3.MaxHeapSizeMB setting	6
AMD support	6
Before you start deployment	8
StoreOnceVSA files required for deployment	9
Deployment overview	10
Logging on to the StoreOnce VSA after deployment	11
HPresetpassword account	11
For more information	11
HP StoreOnce documentation	11
HP StoreOnce Enterprise Manager documentation	11
vSphere documentation	12
Licensing	12
StoreOnce serial numbers	12
To redeem a purchased license	13
2 Deployment using HP StoreOnce Enterprise Manager (SEM)	14
Introduction	14
Before you start	14
Deployment process	15
To increase storage capacity using StoreOnce Enterprise Manager	21
To apply the license using SEM	24
3 Deployment using vSphere client	26
Introduction	26
Before you start	26
Deployment process	26
To create virtual disks for the StoreOnce VSA	32
To create a 1 TB virtual disk	33
To prepare and add storage using the StoreOnce CLI	37
To apply the license using StoreOnce CLI commands	38
To amend the network configuration after deployment	38
To check the current configuration	38
To run the net set wizard	38
4 Increasing virtual memory for optimal performance	40
5 Troubleshooting	43
Deployment Problems	44
StoreOnce VSA power-on fails after deployment	44
GUI displays blank and ‘system show status’ shows Service Set is unavailable / in a Failed to Start state	44
Deployment of StoreOnce VSA fails	45
StoreOnce VSA deployment through SEM fails after 98% progress	45
StoreOnce VSA deployment through SEM is 100% complete, however subsequent configuration stages fail	46
StoreOnce VSA power-on fails	46
Applying network settings fails	46
Storage addition problems	47
hardware discover storage / hardware prepare storage StoreOnce CLI command fails	47
Error running system show status	48
Data vdisks not recognized when executing the StoreOnce CLI storage addition commands	48
License alerts and issues	49
StoreOnce Instant-on license not installed alert	49
StoreOnce Instant-on license expired alert	49
Backup jobs fail with backup target size full error with Storage Report on GUI showing Free Space and Used Space as 0 GB	49
License addition fails with error “Invalid Device ID”	49
Instant-on license validity or number of days remaining is reduced	50
The VSA powers off after every power-on	50
License transfer is required	50
Network problems	51
Unable to access VSA over the network when default port —eth0 goes down	51
Performance problems	52
VSA writes and reads are slower in ESXi SAN environments	52
Power issues	53
The VSA service set goes down and file system becomes read-only	53
Backup jobs on VTLs fail after power shutdown	53
Miscellaneous issues	54
Operations such as power-off, power-on, and storage addition on the StoreOnce VSA may fail when using vSphere with the message: <File [unspecified file name] not found>	54
All VSAs/VMs on the ESXi server become unresponsive and all operations on StoreOnce VSAs fail	54
Emails are not sent to configured accounts	54
Adding/deleting replication targets fail with error “Maximum no. of sessions reached”	54
Time settings are reset when the StoreOnce VSA is rebooted	55
A fifth VT library gets created in the StoreOnceVSA automatically when the iSCSI initiator attached to the StoreOnce VSA is reset or refreshed	55
Logs for SEM and the StoreOnce VSA	55
Managing and resetting the password for the HPresetpassword account	55
To change the password for the HPresetpassword account	56
To reset the password for the local Admin user	56
6 Support and other resources	57
Contacting HP	57
Subscription Service	57
Related information	57
Websites	57
Typographic conventions	58

Match case Limit results 1 per page

6 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

tp://w

.hp

.co

m/su

ppo

Before contacting HP, collect the following information:

•

Product model names and numbers

•

Technical support registration number (if applicable)

•

Product serial numbers

•

Error messages

•

Operating system type and revision level

•

Detailed questions

Subscription Service

HP strongly recommends that customers register online using the Subscriber's choice web site:

tp://w

.hp

.co

m/go/e

-u

pdat

Subscribing to this service provides you with e-mail updates on the latest product enhancements,

newest driver versions, and firmware documentation updates as well as instant access to numerous

other product resources.

After subscribing, locate your products by selecting

Business support

and then

Storage

under

Product Category.

Related information

The following documents [and websites] provide related information:

•

HP StoreOnce VSA Backup system User Guide

•

HP StoreOnce Backup system CLI Reference Guide

•

HP StoreOnce Backup System Concepts and Configuration Guidelines

•

HP StoreOnce Software Release Notes

•

HP StoreOnce Enterprise Manager (SEM) User Guide

•

HP StoreOnce Enterprise Manager (SEM) Release Notes

You can find these documents on the HP Support Center website:

tp://h20

.hp

.co

m/po

al/sit

e/hp

c/pu

bli

c/p

si/man

ualsR

sults/?

p4ts

d=5

Websites

•

HP StoreOnce website:

tp://w

.hp

.co

m/go/s

nce

•

HP Systems Insight Manager website:

tp://w

.hp

.co

m/go/hp

sim

•

HP Technical Support website:

tp://w

.hp

.co

m/su

ppo

Search on Product Name and select the

Product Manuals

Software & driver downloads

link, as appropriate.

•

Net-SNMP website:

tp://w

.ne

-snm

.ne

Contacting HP