HP Surestore Tape Library Model 2/15 HP DLT Tape Library 15-Slot - (English) U - Page 89

Troubleshooting, Operating System-based Support Tools

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Library Operation Troubleshooting Library Operation Troubleshooting There are two ways to get information and run tests when errors occur in library operation. Operating system-based support tools allow use of a consistent user interface that spans product lines, as well as remote access. Library firmware-based diagnostics require use of the library's control panel and display window. Operating System-based Support Tools Several different types of operating system-based support tools exist. Not all are supported on all devices. The following table provides a brief description of the types of tools. Table 4-8 Support Tool Characteristics Tool Type Information tools Verifiers Exercisers Diagnostics Expert tools Firmware update tools Description Self-maintainer Supported for license required Drives Robotics Provides quick access to the most  useful information about a device. Quickly verifies that a particular  device is properly connected and functional. Stresses the hardware and helps  reproduce intermittent problems. Tests a device and isolate a failure   down to the most suspect FRU. Assists HP service representatives in  low-level troubleshooting.   Update the firmware.    4-39

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Library Operation
Troubleshooting
Library Operation
Troubleshooting
There are two ways to get information and run tests when errors occur in
library operation.
Operating system-based support tools
allow use of a consistent user
interface that spans product lines, as well as remote access.
Library firmware-based diagnostics
require use of the library’s control
panel and display window.
Operating System-based Support Tools
Several different types of operating system-based support tools exist. Not all
are supported on all devices.
The following table provides a brief description of the types of tools.
Table 4-8
Support Tool Characteristics
Tool Type
Description
Self-maintainer
license required
Supported for
Drives
Robotics
Information
tools
Provides quick access to the most
useful information about a device.
Verifiers
Quickly verifies that a particular
device is properly connected and
functional.
Exercisers
Stresses the hardware and helps
reproduce intermittent problems.
Diagnostics
Tests a device and isolate a failure
down to the most suspect FRU.
Expert tools
Assists HP service representatives in
low-level troubleshooting.
Firmware
update tools
Update the firmware.