HP Surestore Tape Library Model 2/15 HP DLT Tape Library 15-Slot - (English) U - Page 95

SECURITY ENABLED, TRANSPORT FULL, LOAD ERROR, FAILED, Table 4-11, Troubleshooting Continued, Problem

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Library Operation Troubleshooting Table 4-11 Troubleshooting (Continued) Problem Solution No display messages appear. • Make sure the power cord is connected. • Make sure the power switch is on. • Power cycle the library. (See the caution note at the end of this table.) • If there is still no display, call a service representative for assistance. An error message is received after bulk loading tape cartridges. • Verify that cartridges are inserted into the magazine in the correct orientation. (See "Loading Cartridges Into the Library" on page 4-13.) • Verify that the correct tape type is used. (See "Choosing Tape Cartridges" on page 3-3.) • If the light bar on the display panel is orange, cycle power to the library and try to load the magazine again when the drive numbers and status indicators are displayed. (See the caution note at the end of this table.) • If SECURITY ENABLED displays, a security option has been set that prevents cartridges from being loaded into or removed from the library. See "Setting Configuration Options" on page 4-24. • If TRANSPORT FULL displays, the cartridge transport mechanism already contains a tape cartridge. Refer to the software package documentation. A service call may be needed. • If a LOAD ERROR or FAILED message still displays, this could indicate a library failure; call a service representative for assistance. Changed drive address but the new address is not recognized by the host. Try rebooting the host computer. Some computers require this for the new address to be recognized. (See the caution note at the end of this table.) Library Operation 4-45

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4-45
Library Operation
Troubleshooting
Library Operation
No display messages appear.
•
Make sure the power cord is connected.
•
Make sure the power switch is on.
•
Power cycle the library.
(See the caution note at the end of
this table.)
•
If there is still no display, call a service representative for
assistance.
An error message is
received after bulk loading
tape cartridges.
•
Verify that cartridges are inserted into the magazine in the
correct orientation. (See “Loading Cartridges Into the
Library” on page 4-13.)
•
Verify that the correct tape type is used. (See “Choosing Tape
Cartridges” on page 3-3.)
•
If the light bar on the display panel is orange, cycle power to
the library and try to load the magazine again when the drive
numbers and status indicators are displayed. (See the caution
note at the end of this table.)
•
If
SECURITY ENABLED
displays, a security option has been
set that prevents cartridges from being loaded into or
removed from the library. See “Setting Configuration
Options” on page 4-24.
•
If
TRANSPORT FULL
displays, the cartridge transport
mechanism already contains a tape cartridge. Refer to the
software package documentation. A service call may be
needed.
•
If a
LOAD ERROR
or
FAILED
message still displays, this
could indicate a library failure; call a service representative
for assistance.
Changed drive address but
the new address is not
recognized by the host.
Try rebooting the host computer. Some computers require this
for the new address to be recognized.
(See the caution note at
the end of this table.)
Table 4-11
Troubleshooting (Continued)
Problem
Solution