HP Xw6200 Setup and Troubleshooting Guide - Page 26

Calling Technical Support

Get HP Xw6200 - Workstation - 2 GB RAM PDF manuals and user guides
UPC - 882780333536
View all HP Xw6200 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 26 highlights

Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action System does not power on and LEDs are not blinking. No beeps. System unable to power on. CAUTION Internal components may be powered even when the system is off. To prevent damage, disconnect the workstation power cord before you remove a component. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Remove the expansion cards one at a time and try holding the power button again for less than 4 seconds. 2. The problem may be on the system board. Contact HP for assistance. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check that unit is plugged into a working AC outlet. 2. Open the access panel and check that the power button harness is properly connected to the system board. 3. Check that ALL power supply cables are properly connected to the system board. 4. Check the power supply functionality a. Disconnect the AC power. b. Disconnect ALL internal power supply cables. c. Plug in the AC power. ● If the power supply fan spins and the BIST* LED lights, the power supply is functional. The problem may be on the system board. Contact HP for assistance. ● If the power supply fan does not spin or the BIST* LED does not light, the problem may be in the power supply. Contact HP for assistance. * Refer to your workstation's Service and Technical Reference Guide for BIST information. Calling Technical Support At times you may encounter an issue that requires technical support. When you call technical support: ● Be in front of your workstation. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the workstation. 22 Chapter 4 Troubleshooting ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
Activity
Possible Cause
Recommended Action
System does not power on
and LEDs are not blinking.
No beeps.
System unable to power on.
CAUTION
Internal components may be powered even when
the system is off. To prevent damage, disconnect the workstation
power cord before you remove a component.
Press and hold the power button for less than 4 seconds. If the hard drive
LED turns green, then:
1.
Remove the expansion cards one at a time and try holding the power
button again for less than 4 seconds.
2.
The problem may be on the system board. Contact HP for
assistance.
OR
Press and hold the power button for less than 4 seconds. If the hard drive
LED does not turn on green then:
1.
Check that unit is plugged into a working AC outlet.
2.
Open the access panel and check that the power button harness is
properly connected to the system board.
3.
Check that ALL power supply cables are properly connected to the
system board.
4.
Check the power supply functionality
a. Disconnect the AC power.
b. Disconnect ALL internal power supply cables.
c. Plug in the AC power.
●
If the power supply fan spins and the BIST
*
LED lights, the power
supply is functional. The problem may be on the system board.
Contact HP for assistance.
●
If the power supply fan does not spin or the BIST
*
LED does not light,
the problem may be in the power supply. Contact HP for assistance.
*
Refer to your workstation's Service and Technical Reference Guide for BIST information.
Calling Technical Support
At times you may encounter an issue that requires technical support. When you call technical support:
●
Be in front of your workstation.
●
Write down the workstation serial numbers, product numbers, model names, and model numbers
and have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the workstation.
Table 4-3
Diagnostic Lights and Audible Codes (continued)
22
Chapter 4
Troubleshooting
ENWW