HP wp110 HP Wireless Print Server wp110 - (English) Configuration Guide - Page 25

In addition, HP needs the following information to assist you: • The HP Wireless Print Server's serial number and MAC address (from the label on the bottom of the print server). • The HP Wireless Print Server's Firmware Version number. Windows users can either look on the first screen of the embedded web server or print a Print Server Configuration page. Macintosh users can look on either the first screen of the embedded web server or the hp wp110 utility (select Setup > Version Information in the hp wp110 utility). • The HP Wireless Print Server's LED status • A Print Server Configuration Page printed from the print server when the problem occurred (see page 17 for more information). Information on utility settings and print server status, which is useful in diagnosing setup problems, is included in this section. • The printer's model number (printed on the label located on the front of the printer) • The printer's serial number (printed on the label located on the bottom of the printer) • The computer's operating system • The computer's WLAN card brand and model • The access point brand and model (if using) • The version of the printer driver (also referred to as the printer software) • Messages displayed when the situation occurred • Answers to these questions: - Has this situation happened before? Can you re-create it? - Did you add any new hardware or software around the time this situation began? - Distance of the print server from the access point (infrastructure/AirPort Network mode) or computer (ad hoc/computer to computer mode). - Number of wireless computers in area. - Application in use when the problem occurs (if application specific). obtaining hp customer care repair If your HP print server needs repair, call HP Customer Care phone support. (See HP's support phone numbers.) A trained HP Customer Care service technician will diagnose the problem and coordinate the repair process. Customer Care will direct you to the best solution, whether it is an authorized service provider or an HP facility. This service is free during your print server's limited warranty period. After the warranty period, you will be quoted a repair cost. 21