HP xw3400 HP xw3400 Workstation - Setup and Troubleshooting Guide
HP xw3400 - Workstation Manual
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- HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 1
Setup and Troubleshooting Guide HP xw3400 Workstation - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP . Setup and Troubleshooting Guide HP xw3400 Workstation First Edition (February 2007) Document Part - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 4
iv About This Book ENWW - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 5
Flag Linux workstation 9 Protecting the software ...9 Creating a disc recovery set ...10 Finding more information ...11 Before you call for technical support 11 Helpful hints ...12 Basic troubleshooting ...13 HP Insight Diagnostics ...13 Instant Support/Active Chat 14 Solving general problems 14 - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 6
vi ENWW - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 7
NOTE: Connect other components, such as a printer, according to the instructions included with the device. For more information on your HP Workstation, refer to the Documentation and Diagnostics CD or visit http://www.hp.com/go/workstationsupport. 2. Connect the monitor cables to the cable connector - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 8
. Keep this number available when contacting customer service for assistance. The COA label is generally located on the top panel of the unit near the serial number label. NOTE: If Microsoft Windows was preloaded on your workstation and must later be restored with Windows OEM CDs (installing without - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 9
system If your HP Workstation includes Microsoft Windows workstation. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions click Next. a. If Microsoft Windows XP Service Pack Hotfixes appears as a Software Setup - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 10
Follow instructions on the Microsoft Web site to scan for updates and install critical updates and service packs. hp.com/support. Select your country and language, select Download drivers and software, enter the model number of the workstation, and press Enter. You can also obtain the latest support - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 11
NOTE: If the workstation has a writable optical drive, install the appropriate application to installing without using the Restore Plus! CDs), you will need to call Microsoft in order to provide the company with a Stock Keeping Unit (SKU) number. The SKU information is on the service tag and is the - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 12
Microsoft Windows Operating System, use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from the old workstation to the new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard. Follow the wizard to transfer files - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 13
. To force the workstation off manually and bypass the "standby state," press and hold the power button for four seconds. On some models, you can reconfigure the power button to work in On/Off mode by running Computer Setup. Refer to the Service and Technical Reference Guide on the Documentation and - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 14
for the first time, there is no password set for the root user. HP recommends that a root password be setup as soon as possible after power is first applied to the workstation in order to control root access. Restoring the Linux Operating System Red Flag ISO image files have been preloaded during - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 15
the workstation to shut down in an orderly manner. Protecting the software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 16
Manager Manual. We suggest that you print this document for easy reference in case of future emergency. If Create factory software recovery CDs or DVDs to recover the system is unavailable on your system, the HP Restore Plus CD set can be obtained through product support on http://welcome.hp.com - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 17
may download the product documentation from the Web at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the workstation, and press Enter. Before you call for technical support If you are having problems with - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 18
the workstation serial number and product ID number, and the monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Run the Restore - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 19
Documentation and Diagnostics CD, go to http://www.hp.com/ go/workstationsupport. Select Download Drivers and Software from the left-hand menu and follow the instructions to locate the latest documentation and diagnostics information available for your workstation. ENWW Basic troubleshooting 13 - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 20
Service and Technical Reference Guide at http://www.hp.com/support/ workstation_manuals. Instant Support/Active Chat HP Instant Support is a set of Web-based support off the workstation and remove the power cord before proceeding. Table 1-1 Solving general problems Workstation appears locked up - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 21
time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the ENWW Basic troubleshooting 15 - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 22
problems (continued) Cannot remove workstation cover or access panel. Cause Solution FailSafe Key in case of forgotten password, power loss, or workstation . 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the workstation. Workstation powered off automatically and - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 23
device and configure the workstation. If you install a non-plug and play device, you must reconfigure the workstation after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen. ENWW Basic troubleshooting 17 - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 24
correct memory modules and to verify the proper installation. NOTE: DIMM 1 must always be installed. 2. Observe the beeps and LED lights on the front of the workstation. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 18 - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 25
installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps six times. (Beeps error code or text message associated with them. ENWW Basic troubleshooting 19 - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 26
RAM mode (some models only) or normal Suspend mode. None required. Press any key or move the mouse to wake the workstation. Red Power LED flashes two 2 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem or service provider. - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 27
by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the workstation power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 28
Action Red Power LED flashes ten 10 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 29
Center ● IT Resource Center ● HP Authorized Support and Service Provider ● HP Business and IT Services ● HP Hardware Support Services ● Channel Services Network ● Product documentation on page 27 ● User documentation ● Product notifications ● QuickSpecs ● Warranty information ● Product diagnostics - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 30
● Beeps and LED codes ● Web-based support tools ● Product updates on page 29 ● Software, BIOS, and driver updates ● Operating system update 24 Chapter 2 Locating HP resources ENWW - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 31
Service and Technical Reference Guide that can be found on the Documentation and Diagnostics CD or on the Web at http://www.hp.com/ support information for Linux on HP Visit http://www.hp.com/linux/ for information on running workstations Linux on HP workstations. ENWW Product information 25 - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 32
tools, visit http://www.hp.com/support/. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. How to contact technical support Before you call technical support, see Before you - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 33
com/go/bizsupport/. Locating workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, processor, and many - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 34
CD includes: ● this Setup and Troubleshooting guide ● a link to the latest Service and Technical Reference Guide ● the Safety and Comfort Guide ● the Safety & Regulatory Information guide ● the HP Insight Diagnostics utility ● task-specific instructions Locating diagnostics tools See the following - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 35
latest software, BIOS, and drivers Verify that you have the latest drivers for your system by visiting http://www.hp.com/go/ HP workstations. Information on Linux and HP See http://www.hp.com/linux/ for information on using Linux on HP workstations, including solutions, products, and services - HP xw3400 | HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 36
30 Chapter 2 Locating HP resources ENWW
Setup and Troubleshooting Guide
HP xw3400 Workstation