HP xw3400 HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 21

Solving general problems continued, Table 1-1

Get HP xw3400 - Workstation PDF manuals and user guides View all HP xw3400 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 21 highlights

Table 1-1 Solving general problems (continued) Workstation will not respond to USB keyboard or mouse. Cause Solution CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose any unsaved data. System has locked up. Restart workstation. Workstation date and time display is incorrect. Cause RTC (real-time clock) battery may need to be replaced. NOTE: Connecting the workstation to a live AC outlet prolongs the life of the RTC battery. Solution First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. There is no sound or sound volume is too low. Cause System volume may be set low or muted. Solution 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume. Cannot remove workstation cover or access panel. Cause Smart Cover Lock, featured on some computers, is locked. Solution Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the ENWW Basic troubleshooting 15

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
Workstation will not respond to USB keyboard or mouse.
Cause
Solution
CAUTION:
When attempting to resume from
standby
mode, do not hold down the power button for
more than four seconds. Otherwise, the workstation
will shut down and you will lose any unsaved data.
System has locked up.
Restart workstation.
Workstation date and time display is incorrect.
Cause
Solution
RTC (real-time clock) battery may need to be replaced.
NOTE:
Connecting the workstation to a live AC
outlet prolongs the life of the RTC battery.
First, reset the date and time under
Control Panel
(Computer
Setup can also be used to update the RTC date and time). If
the problem persists, replace the RTC battery. See the
Hardware Reference Guide
on the
Documentation and
Diagnostics CD
for instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC battery
replacement.
Cursor will not move using the arrow keys on the keypad.
Cause
Solution
The
Num Lock
key may be on.
Press the
Num Lock
key. The Num Lock light should not be on
if you want to use the
arrow
keys. The
Num Lock
key can be
disabled (or enabled) in Computer Setup.
There is no sound or sound volume is too low.
Cause
Solution
System volume may be set low or muted.
1.
Check the F10 BIOS settings to make sure the internal
system speaker is not muted (this setting does not affect
the external speakers).
2.
Make sure the external speakers are properly connected
and powered on and that the speakers' volume control is
set correctly.
3.
Use the system volume control available in the operating
system to make sure the speakers are not muted or to
increase the volume.
Cannot remove workstation cover or access panel.
Cause
Solution
Smart Cover Lock, featured on some computers, is locked.
Unlock the Smart Cover Lock using Computer Setup.
The Smart Cover FailSafe Key, a device for manually disabling
the Smart Cover Lock, is available from HP. You will need the
Table 1-1
Solving general problems (continued)
ENWW
Basic troubleshooting
15