HP xw3400 HP xw3400 Workstation - Setup and Troubleshooting Guide - Page 17

Finding more information, Before you call for technical support - pdf

Get HP xw3400 - Workstation PDF manuals and user guides View all HP xw3400 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 17 highlights

Finding more information The following publications are available on the Documentation and Diagnostics CD: ● Setup and Troubleshooting Guide (available in print and Adobe Acrobat PDF on the CD) Helps you connect the workstation and peripheral devices and set up factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup. ● Safety & Regulatory Information Guide (PDF on the CD) Provides safety and regulatory information that ensures compliance with U.S., Canadian, and various international regulations. NOTE: If you do not have an optical drive capable of reading CDs, you may download the product documentation from the Web at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the workstation, and press Enter. Before you call for technical support If you are having problems with the workstation, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the diagnostics utility. Refer to the Service and Technical Reference Guide on the Documentation and Diagnostics CD for more information. ● Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Service and Technical Reference Guide on the Documentation and Diagnostics CD for more information. NOTE: The Drive Protection System (DPS) Self-Test software is available on some models only. ● Check the power LED on the front of the workstation to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 19 in this guide for details. ● If the screen is blank, plug the monitor into a different video port on the workstation if one is available. Or, change out the monitor with a monitor that you know is working properly. ● If you are working on a network, plug another workstation with a different cable into the network connection. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the workstation functions properly. ● If you recently installed new software, uninstall the software and see if the workstation functions properly. ● Boot the workstation to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 12 in this guide for more general suggestions. ENWW Finding more information 11

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
Finding more information
The following publications are available on the
Documentation and Diagnostics CD
:
●
Setup and Troubleshooting Guide
(available in print and Adobe Acrobat PDF on the CD) Helps
you connect the workstation and peripheral devices and set up factory-provided software; also
includes basic troubleshooting information should you encounter any problems during initial
startup.
●
Safety & Regulatory Information Guide
(PDF on the CD) Provides safety and regulatory information
that ensures compliance with U.S., Canadian, and various international regulations.
NOTE:
If you do not have an optical drive capable of reading CDs, you may download the
product documentation from the Web at
support
. Select your country and
language, select
See support and troubleshooting information
, enter the model number of
the workstation, and press
Enter
.
Before you call for technical support
If you are having problems with the workstation, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the diagnostics utility. Refer to the
Service and Technical Reference Guide
on the
Documentation and Diagnostics CD
for more information.
●
Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the
Service and
Technical Reference Guide
on the
Documentation and Diagnostics CD
for more information.
NOTE:
The Drive Protection System (DPS) Self-Test software is available on some models
only.
●
Check the power LED on the front of the workstation to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to
Interpreting POST diagnostic front
panel LEDs and audible codes
on page
19
in this guide for details.
●
If the screen is blank, plug the monitor into a different video port on the workstation if one is
available. Or, change out the monitor with a monitor that you know is working properly.
●
If you are working on a network, plug another workstation with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the workstation functions
properly.
●
If you recently installed new software, uninstall the software and see if the workstation functions
properly.
●
Boot the workstation to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”
●
Refer to the comprehensive online technical support at
support
.
●
Refer to
Helpful hints
on page
12
in this guide for more general suggestions.
ENWW
Finding more information
11