IBM E16RMLL-I Implementation Guide - Page 92
Other considerations
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2.12 Other considerations There are numerous other topics to be considered when planning a Tivoli Storage Manager installation. Many of these topics are outside the scope of this book, but we mention them here for completeness. Staffing Staffing requirements need to be addressed. The various functions such as operations, technical support, administration, and help desk may all be performed by one person in a small site. Larger sites may find a more specialized approach useful. To provide backup coverage, two people per function is always a good idea. Lead time Some tasks such as installing a tape exit in z/OS may have considerable lead times before the change can be made. We have highlighted some of these, but check with your technical support group and your change management group for their guidelines. Monitoring You may want to consider monitoring your Tivoli Storage Manager server system using a product such as Tivoli Enterprise™. We have highlighted some suggestions for this, but there are many more items that you may want to monitor. Monitoring also includes monitoring the health of the Tivoli Storage Manager software. Numerous queries are useful for displaying information about the Tivoli Storage Manager system and its operations. We have included some basic possibilities. Chargeback Some Tivoli Storage Manager installations charge for their services. This is possible using the accounting records and site-specific programs. Some items you may want to consider charging for include bytes stored, CPU time per client, or tapes used. Code refreshes New client code typically has been released every three months. With installations supporting large numbers of clients, keeping up with these refreshes of client code requires special consideration. Set up a procedure for tracking which clients are running which release of Tivoli Storage Manager code. Design your client installs to be as generic and as similar as possible. If an automated software install process is available, consult with the process owners regarding the best practices to use in setting up Tivoli Storage Manager clients. 62 IBM Tivoli Storage Manager Implementation Guide
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