Intermec SF51 SF51 Cordless Scanner User's Guide - Page 37

Troubleshooting the SF51

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Chapter 3 - Troubleshooting and Maintaining the SF51 Troubleshooting the SF51 Use this chapter to troubleshoot some common problems you may experience with your SF51. If you cannot find the answer to your problem in the "Problems and Solutions" section on page 29, you may need to call Product Support. Calling Product Support To talk to an Intermec Product Support representative, call: 1-800-755-5505 Before you call Intermec Product Support, make sure you have the following information ready: • Product version • Sub-system versions • Bluetooth address of your SF51 To get the product version, sub-system versions, or Bluetooth address 1 If necessary, install the USB Bluetooth adapter (P/N 203-771-xxx) or RS-232 Bluetooth adapter (P/N 203-768-xxx) and create a Bluetooth connection between your SF51 and your PC. For help, see the instructions that ship with the adapter. 2 Run an application that can accept bar code information from the SF51, such as HyperTerminal. 3 Scan these bar codes: Get Product Version \60\0F\37\20 Get Sub-System Versions \60\0F\37\24 24 SF51 Cordless Scanner User's Manual

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Chapter 3 — Troubleshooting and Maintaining the SF51
24
SF51 Cordless Scanner User’s Manual
Troubleshooting the SF51
Use this chapter to troubleshoot some common problems you
may experience with your SF51. If you cannot find the answer to
your problem in the “Problems and Solutions” section on
page
29
, you may need to call Product Support.
Calling Product Support
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have
the following information ready:
•
Product version
•
Sub-system versions
•
Bluetooth address of your SF51
To get the product version, sub-system versions, or Bluetooth
address
1
If necessary, install the USB Bluetooth adapter
(P/N 203-771-xxx) or RS-232 Bluetooth adapter
(P/N 203-768-xxx) and create a Bluetooth connection
between your SF51 and your PC. For help, see the
instructions that ship with the adapter.
2
Run an application that can accept bar code information
from the SF51, such as HyperTerminal.
3
Scan these bar codes:
Get Product Version
\60\0F\37\20
Get Sub-System Versions
\60\0F\37\24