Lenovo E200 Hardware Maintenance Manual (HMM) - 3000 E200 (type 7848) - Page 49

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Chapter 5. Diagnostics Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. Two diagnostic programs are available to help you diagnose problems: v Lenovo System Toolbox (used when the Windows operating system is running) v PC-Doctor for DOS (used when the Windows operating system does not start or the Lenovo System Toolbox has not been successful in isolating a possible problem) Notes: 1. You can download the latest version of the Lenovo System Toolbox or PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. Type your machine type and model into the Enter a product number field and click Go to find the downloadable files that are specific to your computer. 2. If you are unable to isolate and repair the problem yourself after you run the Lenovo System Toolbox and depending upon your machine type and model, run the PC-Doctor for DOS, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo System Toolbox The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system. If you still suspect a problem after the Lenovo System Toolbox runs successfully, run PC-Doctor for DOS to help you diagnose the computer problem. The Lenovo System Toolbox also has problem determination aids that determine software and usage problems. PC-Doctor for DOS You can also download the latest version of the PC-Doctor for DOS diagnostic program from: http://www.lenovo.com/support The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if Lenovo System Toolbox has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD/DVD image that you create. © Lenovo 2005, 2008. Portions © IBM Corp. 2005. 43

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Chapter
5.
Diagnostics
Diagnostic
programs
are
used
to
test
hardware
components
of
your
computer
and
report
operating-system-controlled
settings
that
can
cause
hardware
failures.
Two
diagnostic
programs
are
available
to
help
you
diagnose
problems:
v
Lenovo
System
Toolbox
(used
when
the
Windows
operating
system
is
running)
v
PC-Doctor
for
DOS
(used
when
the
Windows
operating
system
does
not
start
or
the
Lenovo
System
Toolbox
has
not
been
successful
in
isolating
a
possible
problem)
Notes:
1.
You
can
download
the
latest
version
of
the
Lenovo
System
Toolbox
or
PC-Doctor
for
DOS
diagnostic
programs
from
support/.
Type
your
machine
type
and
model
into
the
Enter
a
product
number
field
and
click
Go
to
find
the
downloadable
files
that
are
specific
to
your
computer.
2.
If
you
are
unable
to
isolate
and
repair
the
problem
yourself
after
you
run
the
Lenovo
System
Toolbox
and
depending
upon
your
machine
type
and
model,
run
the
PC-Doctor
for
DOS,
save
and
print
the
log
files
created
by
both
diagnostic
programs.
You
will
need
the
log
files
when
you
speak
to
a
Lenovo
technical
support
representative.
Lenovo
System
Toolbox
The
Lenovo
System
Toolbox
is
a
diagnostic
program
that
works
through
the
Windows
operating
system
and
enables
you
to
view
symptoms
and
solutions
for
computer
problems,
access
the
Lenovo
troubleshooting
center,
update
system
drivers,
and
review
system
information.
To
run
the
Lenovo
System
Toolbox,
click
Start
→
All
Programs
→
Lenovo
Services
→
Lenovo
System
Toolbox
.
Follow
the
instructions
on
the
screen.
For
additional
information
about
running
the
diagnostic
program,
refer
to
the
Lenovo
System
Toolbox
help
system.
If
you
still
suspect
a
problem
after
the
Lenovo
System
Toolbox
runs
successfully,
run
PC-Doctor
for
DOS
to
help
you
diagnose
the
computer
problem.
The
Lenovo
System
Toolbox
also
has
problem
determination
aids
that
determine
software
and
usage
problems.
PC-Doctor
for
DOS
You
can
also
download
the
latest
version
of
the
PC-Doctor
for
DOS
diagnostic
program
from:
The
PC-Doctor
for
DOS
diagnostic
program
runs
independently
of
the
Windows
operating
system.
Use
PC-Doctor
for
DOS,
if
you
are
unable
to
start
the
Windows
operating
system
or
if
Lenovo
System
Toolbox
has
not
been
successful
in
isolating
a
possible
problem.
You
can
run
PC-Doctor
for
DOS
from
a
diagnostic
CD/DVD
image
that
you
create.
©
Lenovo
2005,
2008.
Portions
©
IBM
Corp.
2005.
43