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Symptom, Action

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Symptom The keyboard does not work. The computer does not respond to the keyboard. Action Verify that: v The computer and monitor are turned on and the brightness and contrast controls are set correctly. v The keyboard is securely connected to the keyboard connector on the computer. v No keys are stuck. If you cannot correct the problem, have the computer serviced. The Rapid Access III Verify that: Keyboard does not work v The computer is turned on. v The keyboard is securely connected to a USB connector on the rear of the computer. v No keys are stuck. The mouse does not work. The computer does not respond to the mouse. Note: This applies to a mechanical mouse only. If you cannot correct the problem, have the computer serviced. Clean the mouse. Verify that: v The computer and monitor are turned on and the brightness and contrast controls are set correctly. v The mouse is securely connected to the mouse connector on the computer. The operating system will not start. If you cannot correct the problem, have the computer serviced. Verify that: v There is no diskette in the diskette drive. v The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk. During startup, look for the prompt to start the IBM Setup Utility program. Press the function key that is specified. Verify the startup sequence in the IBM Setup Utility program. If you cannot correct the problem, have the computer serviced. An error code is displayed before the operating system starts. Write down the code number, and see "Error codes" on page 18. The computer beeps Verify that no keys are stuck down. multiple times before the operating system starts. If you cannot correct the problem, have the computer serviced. 16 Quick Reference

Section	Page
Contents	5
Important safety information	15
Conditions that require immediate action	15
General safety guidelines	16
Service	16
Power cords and power adapters	17
Extension cords and related devices	17
Plugs and outlets	18
Batteries	18
Heat and product ventilation	19
CD and DVD drive safety	19
Additional safety information	19
Lithium battery notice	21
Modem safety information	22
Laser compliance statement	22
Additional help	25
Chapter 1. Arranging your workspace	27
Comfort	27
Glare and lighting	28
Air circulation	28
Electrical outlets and cable lengths	28
Chapter 2. Setting up your computer	29
Turning on power	33
Finishing the software installation	33
Completing important tasks	33
Updating your operating system	34
Installing other operating systems	34
Updating anivirus your software	34
Starting the IBM Setup Utility	35
Shutting down the computer	35
Recording your computer information	35
Chapter 3. Recovering software	37
Performing a software recovery	37
Solving recovery problems	38
Creating and using a Recovery Repair diskette	38
Recovering or installing device drivers	39
Chapter 4. Troubleshooting and diagnostics	41
Basic troubleshooting	41
IBM Enhanced Diagnostics	43
Running IBM Enhanced Diagnostics from the Product Recovery program	43
Creating an IBM Enhanced Diagnostics diskette	43
Running the IBM Enhanced Diagnostics diskette	44
Error codes	44
POST beep codes	46
Chapter 5. Getting information, help, and service	49
Getting information	49
Getting help and service	49
Using the documentation and diagnostic programs	49
Calling for service	50
Telephone numbers	51
Other services	52
Purchasing additional services	53
Appendix A. IBM Lotus Software Offer	55
Appendix B. IBM Statement of Limited Warranty	59
Part 1 - General Terms	59
Part 2 - Country-unique Terms	62
Part 3 - Warranty Information	74
Types of Warranty Service	79
Guarantee supplement for Mexico	82
Appendix C. Notices	85
Trademarks	86
Electronic emissions notices	86
Federal Communications Commission (FCC) statement	86
Industry Canada Class B emission compliance statement	87
Avis de conformité à la réglementation d’Industrie Canada	87
European Union EMC Directive conformance statement	88
Federal Communications Commission (FCC) and telephone company requirements	88
Power cord notice	90

Match case Limit results 1 per page

Symptom

Action

The

keyboard

does

not

work.

The

computer

does

not

respond

the

keyboard.

Verify

that:

The

computer

and

monitor

are

turned

and

the

brightness

and

contrast

controls

are

set

correctly.

The

keyboard

securely

connected

the

keyboard

connector

the

computer.

keys

are

stuck.

you

cannot

correct

the

problem,

have

the

computer

serviced.

The

Rapid

Access

III

Keyboard

does

not

work

Verify

that:

The

computer

turned

on.

The

keyboard

securely

connected

USB

connector

the

rear

the

computer.

keys

are

stuck.

you

cannot

correct

the

problem,

have

the

computer

serviced.

The

mouse

does

not

work.

The

computer

does

not

respond

the

mouse.

Note:

This

applies

mechanical

mouse

only.

Clean

the

mouse.

Verify

that:

The

computer

and

monitor

are

turned

and

the

brightness

and

contrast

controls

are

set

correctly.

The

mouse

securely

connected

the

mouse

connector

the

computer.

you

cannot

correct

the

problem,

have

the

computer

serviced.

The

operating

system

will

not

start.

Verify

that:

There

diskette

the

diskette

drive.

The

startup

sequence

includes

the

device

where

the

operating

system

resides.

Usually,

the

operating

system

the

hard

disk.

During

startup,

look

for

the

prompt

start

the

IBM

Setup

Utility

program.

Press

the

function

key

that

specified.

Verify

the

startup

sequence

the

IBM

Setup

Utility

program.

you

cannot

correct

the

problem,

have

the

computer

serviced.

error

code

displayed

before

the

operating

system

starts.

Write

down

the

code

number,

and

see

“Error

codes”

page

18.

The

computer

beeps

multiple

times

before

the

operating

system

starts.

Verify

that

keys

are

stuck

down.

you

cannot

correct

the

problem,

have

the

computer

serviced.

Quick

Reference