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charges may apply outside IBM's normal service area, contact your local IBM representative or your reseller for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement. 2. On-site Service IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center. 3. Courier or Depot Service You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification. This type of service is called ThinkPad EasyServ or EasyServ in some countries. 4. Customer Carry-In or Mail-In Service You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Machine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it to you at IBM's expense, unless IBM specifies otherwise. You are responsible for the subsequent installation and verification of the Machine. 5. Limited On-site Service for selected CRUs IBM or your reseller will perform selected CRU repairs at your request on the following parts only: power supply, microprocessor, heat sink and system board. IBM or your reseller will perform the repair at your location and verify the Machine's operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center. 6. Limited Courier or Depot Service for selected CRUs In the event of the failure of your IBM Machine's power supply, microprocessor, heat sink or system board, you will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service 54 Quick Reference

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charges
may
apply
outside
IBM’s
normal
service
area,
contact
your
local
IBM
representative
or
your
reseller
for
country
and
location
specific
information.
1.
Customer
Replaceable
Unit
(
″
CRU
″
)
Service
IBM
will
ship
CRU
parts
to
you
for
your
replacement.
If
IBM
instructs
you
to
return
the
replaced
CRU,
you
are
responsible
for
returning
it
to
IBM
in
accordance
with
IBM’s
instructions.
If
you
do
not
return
the
defective
CRU,
if
IBM
so
instructs,
within
30
days
of
your
receipt
of
the
replacement
CRU,
IBM
may
charge
you
for
the
replacement.
2.
On-site
Service
IBM
or
your
reseller
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
IBM
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
an
IBM
service
center.
3.
Courier
or
Depot
Service
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
IBM.
IBM
will
provide
you
with
a
shipping
container
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
IBM
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
This
type
of
service
is
called
ThinkPad
EasyServ
or
EasyServ
in
some
countries.
4.
Customer
Carry-In
or
Mail-In
Service
You
will
deliver
or
mail
as
IBM
specifies
(prepaid
unless
IBM
specifies
otherwise)
the
failing
Machine
suitably
packaged
to
a
location
IBM
designates.
After
IBM
has
repaired
or
exchanged
the
Machine,
IBM
will
make
it
available
for
your
collection
or,
for
Mail-in
Service,
IBM
will
return
it
to
you
at
IBM’s
expense,
unless
IBM
specifies
otherwise.
You
are
responsible
for
the
subsequent
installation
and
verification
of
the
Machine.
5.
Limited
On-site
Service
for
selected
CRUs
IBM
or
your
reseller
will
perform
selected
CRU
repairs
at
your
request
on
the
following
parts
only:
power
supply,
microprocessor,
heat
sink
and
system
board.
IBM
or
your
reseller
will
perform
the
repair
at
your
location
and
verify
the
Machine’s
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
IBM
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
an
IBM
service
center.
6.
Limited
Courier
or
Depot
Service
for
selected
CRUs
In
the
event
of
the
failure
of
your
IBM
Machine’s
power
supply,
microprocessor,
heat
sink
or
system
board,
you
will
disconnect
the
failing
Machine
for
collection
arranged
by
IBM.
IBM
will
provide
you
with
a
shipping
container
for
you
to
return
your
Machine
to
a
designated
service
54
Quick
Reference