Lexmark W820 User's Guide - Page 52

Symptom Toner specks Toner rubs off the print media easily when you handle the sheets. Skewed print Cause Solution The print cartridge is defective. Replace the print cartridge. See Replacing the print cartridge. The transfer roller is worn or defective. Replace the transfer roller. See Replacing the items in the maintenance kit. The fuser is worn or defective. Replace the fuser. See Replacing the items in the maintenance kit. The paper pick rollers are dirty. Replace the pick rollers. See Replacing the items in the maintenance kit. Toner is in the paper path. Call for service. The two removable screws on Remove the screws. the fuser were not removed. See Replacing the fuser. The texture setting is wrong Change Paper Texture from Normal to for the type of print media you Smooth or Rough. are using. The guides in the selected tray are not in the correct position for the print media size loaded in the tray. Move the guides in the tray to the proper positions for the size loaded. See Loading the trays for detailed instructions on adjusting the guides in each tray. The paper pick rollers are dirty Replace the pick rollers. or worn. See Replacing the items in the maintenance kit. Incorrect margins The guides in the selected tray are set for a different size print media than what is loaded in the tray. Move the guides in the tray to the proper positions for the size loaded. See Loading the trays for detailed instructions on adjusting the guides in each tray. Auto size sensing is set off, but you loaded a different size print media in a tray. For example, you inserted A4 size paper into the selected tray but did not set the Paper Size to A4. Set the Paper Size to A4. 50