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Lexmark W820 User's Guide - Page 64

Calling for service

UPC - 734646210508

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23 Calling for service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You'll also need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing a menu settings page for more information. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries, refer to the numbers listed on the drivers CD. 62

Section	Page
Table of Contents	3
Printer overview	9
Standard printer	9
Fully configured printer with a mailbox	10
Fully configured printer with a finisher	10
Sending a job to print	11
Canceling a print job	12
From the printer operator panel	12
From a computer running Windows	12
Canceling a job from the taskbar	12
Canceling a job from the desktop	12
From a Macintosh computer	13
Conserving supplies	14
Using the Print and Hold function	15
Selecting a user name	15
Printing and deleting held jobs	15
Recognizing when format errors occur	16
Repeat Print	16
Reserve Print	17
Verify Print	17
Confidential jobs	17
Entering a personal identification number (PIN)	17
Printing a confidential job	19
Print media specifications	20
Loading the trays	25
Loading trays 1, 2, and 3	25
Loading trays 4 and 5	29
Linking trays	32
Loading the multipurpose feeder	33
Loading the envelope feeder	36
Using the output bins	39
Standard bin	39
Mailbox bins	40
Finisher bins	40
Linking bins	41
Finishing capabilities	42
Stapling	42
Staple positions	42
Staple position mapping for the Auto value	43
Stapling and offsetting	43
Stapling and bin usage	43
Finishing and bin linking	43
Hole punching	43
Tips for successful printing	44
Storing print media	44
Avoiding jams	44
Checking an unresponsive printer	46
Solving print quality problems	47
Solving paper feed problems	54
Solving other printing problems	56
Solving mailbox problems	59
Solving finisher problems	60
Solving other option problems	63
Calling for service	64
Clearing print media jams	65
Understanding jam messages	65
Paper path	65
Paper path of standard trays and optional trays, optional duplex unit, and multipurpose feeder	66
Paper path of optional envelope feeder in relation to trays, optional duplex unit, and path to th...	67
Paper path of optional mailbox in relation to printer and optional duplex unit	68
Paper path of transport unit and optional finisher in relation to printer and optional duplex unit	69
Message maps	69
Locating jams with messages	70
Clearing jams from the printer	73
Tray 1 and the print cartridge area	73
Tray 2	75
Tray 3	76
Tray 4	78
Tray 5	79
Behind trays 1, 2, and 3	80
Behind Tray 4	81
Behind Tray 5	82
Multipurpose feeder	82
Fuser area	84
Clearing jams from the optional duplex unit	86
Clearing jams from the optional envelope feeder	88
Clearing jams from the optional mailbox	89
Clearing jams from the optional finisher	92
Clearing staple jams	101
Ordering supplies and maintenance items	104
Ordering a maintenance kit	104
Ordering a print cartridge	104
Ordering a staple cartridge	104
Replacing the print cartridge	105
Removing the old print cartridge	105
Installing the new print cartridge	107
Cleaning the printer	111
Replacing a staple cartridge	112
Emptying the hole punch box	115
Replacing the items in the maintenance kit	117
Replacing the fuser	118
Removing the old fuser	118
Installing a new fuser	121
Replacing the transfer roller	124
Removing the old transfer roller	124
Installing the new transfer roller	126
Replacing pick rollers	128
Removing old pick rollers	128
Installing new pick rollers	130
Closing up	133
Cleaning the wiper blade	134
Resetting the maintenance page counter	137
Determining the status of supplies	138
Storing supplies	139
Recycling used supplies	140
Priming the stapler	141
Understanding the printer operator panel	142
Configuring printer alerts	144
Using the Setup Menu	144
Using MarkVision Professional	144
Using MarkVision Messenger	144
Removing the multipurpose feeder	145
Removing the optional envelope feeder	146
Reinstalling the envelope feeder	147
Removing the optional duplex unit	148
Removing the optional mailbox	151
Preparing for disassembly	151
Disconnecting the power cords	151
Using the handling tool	152
Removing the mailbox from the printer and stand	155
Removing the mailbox stand	157
Removing the optional finisher	161
Preparing for disassembly	161
Removing the bins	161
Disconnecting the finisher from the printer	162
Removing the finisher from the stand	165
Removing the divertor cover	166
Removing the transport unit	167
Disassembling the stand	168
Removing the finisher plate	169
Reinstalling the stacking arm	170
Removing the optional high capacity feeder	172
Removing the printer from the base cabinet	174
Removing memory and option cards	175
Accessing the printer system board	175
Removing memory cards	175
Removing option cards	176
Removing an optional firmware card	178
Reinstalling the printer system board	179
Disabling the operator panel menus	180
Enabling the menus	180
Disabling Power Saver	181
Disabling Size Sensing	182
Enabling auto size sensing	182
Sensing special print media sizes	183
Changing the size that is sensed	184
Size sensing and tray linking	184
Printing a menu settings page	185
Restoring factory default settings	186
Changing menu settings	187
Understanding fonts	188
Weight and style	188
Pitch and point size	188
Bitmapped and scalable fonts	189
Resident fonts	190
Resident bitmapped fonts	195
Symbol sets	195
Symbol sets for PCL6 emulation	195
Downloadable fonts	196
Printing sample fonts	197
Using printer menus	198
Paper Menu	201
Assign Type/Bin	202
Configure Bins	202
Configure MP	203
Custom Types	203
Output Bin	204
Overflow Bin	204
Paper Loading	205
Paper Size	206
Paper Source	206
Paper Texture	207
Paper Type	208
Substitute Size	209
Universal Setup	209
Finishing Menu	210
Blank Pages	210
Collation	211
Copies	211
Duplex	211
Duplex Bind	212
Hole Punch	212
Multipage Border	212
Multipage Order	213
Multipage Print	214
Multipage View	214
Offset Pages	214
Separator Sheets	215
Separator Source	215
Staple Job	216
Staple Prime Src	216
Utilities Menu	217
Defragment Flash	217
Factory Defaults	218
Format Disk	218
Format Flash	219
Hex Trace	219
Job Acct Stat	219
Print Directory	220
Print Fonts	220
Print Menus	220
Print Net <x> Setup	220
Remove Held Jobs	221
Job Menu	222
Abort Restore	222
Cancel Fax	222
Cancel Job	223
Confidential Job	223
Held Jobs	224
Print Buffer	224
Prime Stapler	224
Reset Printer	225
Quality Menu	226
PictureGrade	226
Print Resolution	226
Toner Darkness	227
Setup Menu	228
Alarm Control	228
Auto Continue	229
Display Language	229
Download Target	229
Hole Punch Alarm	230
Jam Recovery	230
Job Accounting	231
Job Acct Limit	231
Page Protect	232
Power Saver	232
Printer Language	233
Print Timeout	233
Resource Save	233
Staple Alarm	234
Toner Alarm	234
Wait Timeout	235
PCL Emul Menu	236
A4 Width	236
Auto CR after LF	237
Auto LF after CR	237
Font Name	237
Font Source	238
Lines per Page	238
Orientation	239
Pitch	239
Point Size	240
Symbol Set	240
Tray Renumber	241
PostScript Menu	242
Font Priority	242
Print PS Error	242
Parallel Menu	243
Advanced Status	243
Honor Init	244
Job Buffering	244
MAC Binary PS	244
NPA Mode	245
Parallel Buffer	245
Parallel Mode1	246
Parallel Mode2	246
PCL SmartSwitch	246
Protocol	247
PS SmartSwitch	247
Serial Menu	248
Baud	248
Data Bits	249
Honor DSR	249
Job Buffering	249
NPA Mode	250
Parity	250
PCL SmartSwitch	251
PS SmartSwitch	251
Robust XON	252
RS-232/RS-422	252
RS-422 Polarity	252
Serial Buffer	253
Serial Protocol	253
Network Menu	254
Job Buffering	254
MAC Binary PS	255
Network Buffer	255
Network<x> Setup	255
NPA Mode	256
PCL SmartSwitch	256
PS SmartSwitch	257
Std Net Setup	257
Infrared Menu	258
Infrared Buffer	258
Infrared Port	259
Job Buffering	259
Max Baud Rate	259
NPA Mode	260
PCL SmartSwitch	260
PS SmartSwitch	261
Transmit Delay	261
Window Size	262
LocalTalk Menu	263
Job Buffering	263
LocalTalk Addr	263
LocalTalk Buffer	264
LocalTalk Name	264
LocalTalk Port	264
LocalTalk Zone	264
NPA Hosts	265
NPA Mode	265
PCL SmartSwitch	265
PS SmartSwitch	266
USB Menu	267
Job Buffering	267
MAC Binary PS	268
NPA Mode	268
PCL SmartSwitch	268
PS SmartSwitch	269
USB Buffer	269
Understanding printer messages	270
ActivatingMenu Changes	273
Bin<x>Full	273
Box MFull	273
BoxMMissing	274
BoxMNear Full	274
Busy	274
CancelingJob	275
ChangeTray<x>	275
CheckFinisher Installation	275
Check <source> Paper Guide	276
ClearingJob AccountingStat	276
CloseCover<x>	276
Close Deflector G	277
CloseDoor<x>	277
Defragmenting	277
DeleteAllJobs	278
DeletingJobs	278
DisablingMenus	278
DiskCorrupted. Reformat?	279
DiskRecovery x/5 yyy%	279
EmptyBoxM	279
EnablingMenus	280
Energy Conserve SAVED	280
EnterPIN: =___	280
Fax <x>	281
FlushingBuffer	281
FormattingDisk yyy%	281
Formatting Disk DO NOT POWER OFF	281
FormattingFlash	281
HeldJobsmaybe lost	282
HeldJobsMay Not Be Restored	282
Infrared<x>	283
InsertBox M	283
InsertPrint Cartridge	283
InsertStaple Cartridge	284
InsertTray<x>	284
Invalid Network<x>Code	284
LoadEnv Feeder	285
LoadManual	285
LoadMP Feeder	286
LoadStaples	286
LoadTray<x>	287
LocalTalk<x>	287
Maintenance	287
MenusDisabled	288
NetworkCard Busy	288
Network<x>	288
Network<x>.<y>	288
NoJobsFound. Retry?	289
NotReady	289
OvrflowBinFull	289
Parallel <x>	289
Performing SelfTest	290
PowerSaver	290
PrimingFailed, Retry	290
PrimingStapler	291
PrintJobson Disk	291
Printing DirectoryList	291
Printing FontList	292
PrintingJob AccountingStat	292
PrintingMenu Settings	292
ProgSystemCode	293
Program Flash	293
ProgrammingDisk	293
Queuingand DeletingJobs	294
QueuingJobs	294
Ready	294
ReadyHex	295
Reattach <device>	295
Release Surface L	295
RemovePaper <specified bin>	296
Res Reduced	296
Resettingthe Printer	296
Resetting MaintCntValue	297
RestoreHeld Jobs. Go/Stop?	297
RestoringFactory Defaults	298
Restoring Held Job xxx/yyy	298
Serial <x>	299
StaplesEmpty	299
StaplesLow	299
StdBinFull	299
TonerLow	300
Tray<x>Empty	300
Tray<x>Low	300
Tray<x>Missing	301
USB<x>	301
Waiting	301
2<xx>PaperJam	302
31Defective PrintCartridge	302
34WrongPaper SizeinTray<x>	303
35ResSaveOff DeficientMemory	303
37Insufficient CollationArea	304
37Insufficient DefragMemory	304
37Insufficient Memory	305
38MemoryFull	306
39ComplexPage	306
51Defective Flash	307
52FlashFull	307
53Unformatted Flash	308
54Network<x> SoftwareError	308
54StdNetwork SoftwareError	308
54Serial Option<x>Error	309
54 Standard Serial Error	309
54StdParENA ConnectionLost	309
54Par<x>ENA ConnectionLost	309
55Insufficient FaxBuffer	310
56Parallel Port<x>Disabled	310
56StdParallel PortDisabled	310
56Serial Port<x>Disabled	310
56Standard SerialDisabled	310
56USBPort<x> Disabled	311
56StandardUSB PortDisabled	311
57Configuration Change	311
58TooMany DisksInstalled	312
58TooMany FlashOptions	312
61Defective Disk	312
62DiskFull	313
63Unformatted Disk	313
70–79 <message>	313
80Scheduled Maintenance	314
88TonerLow	314
900–999 Service <message>	314
1565EmulError LoadEmulOption	315
Notices	316
Trademarks	318
Licensing notice	319
Safety information	319
Cautions and warnings	320
Electronic emission notices	320
Federal Communications Commission (FCC) compliance information statement — with a network cable a...	320
Industry Canada compliance statement	321
Avis de conformité aux normes d’Industrie Canada	321
European Community (EC) Directives conformity	321
Japanese VCCI notice	321
Federal Communications Commission (FCC) compliance information statement — without a network cabl...	321
Industry Canada compliance statement	322
Avis de conformité aux normes d’Industrie Canada	322
European Community (EC) Directives conformity	322
Japanese VCCI notice	323
The United Kingdom Telecommunications Act 1984	323
German acoustics statement	323
Energy Star	323
Laser notice	324
Class 1 laser statement label	324
Laser notice	324