Motorola DROID BIONIC Verizon User Guide - Page 60

Troubleshooting we're here to help Crash recovery If you ever need to reboot your phone when the touchscreen is not responding, remove and re-insert the battery, then turn your phone back on. Reset If you want to clear your phone, or if you forget your unlock PIN or Password, you can reset your phone to factory settings and erase all of your data (if you forget your unlock Pattern, see "Quick start: Security" on page 55). Warning: All downloaded apps and user data on your phone will be deleted. Data on your memory card will not be deleted. If your display is not locked, touch Menu > System settings > Privacy > Factory Data Reset > Reset Phone If your display is locked, follow these steps: 1 Read through all of the following steps before you begin, so that you can be ready. 2 Turn off your phone. If your phone is not responding, press and hold both the Power key and the Volume Down key until your phone turns off (about 10 seconds). 58 Troubleshooting 3 When your phone is off, press and hold both volume keys together, then press the power key to turn on the phone. 4 When your phone shows the boot mode menu, press Volume Down to highlight "Recovery." 5 Press Volume Up to start "Recovery." Your phone reboots, then shows a green robot on the screen. Tip: If you activate the wrong prompt or run into problems, you can start over by pressing and holding both the Power key and the Volume Down key until your phone turns off (about 10 seconds). 6 When the green robot appears, press Volume Up and Volume Down together. The recovery menu appears. Press the volume keys to scroll to the factory reset option, then press the Power key to activate it. Press the volume keys to scroll to the Yes confirmation, then press the Power key to confirm. 7 When the reset is complete, press the Power key to choose reboot from the recovery menu.