Netgear WAX620 User Manual - Page 244
Power/Cloud LED does not light blue in the NETGEAR Insight management mode, Do the following
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Insight Cloud Managed WiFi 6 AX3600 Access Point Model WAX620 Do the following: 1. Disconnect and reconnect the Ethernet cable at the LAN/PoE+ port on the access point and at the 802.3at (PoE+) port on the PoE+ switch. The access point restarts. 2. If the Power/Cloud LED remains solid amber after five minutes, check to see why the PoE+ switch cannot provide sufficient PoE power to the access point. Most likely, the PoE power budget of the PoE+ switch is oversubscribed and you might need to disconnect another PoE device from the PoE+ switch to make sufficient PoE power available for the access point. If the error persists, see Power/Cloud LED remains solid amber on page 242. Power/Cloud LED does not light blue in the NETGEAR Insight management mode If the access point functions in the Web-browser management mode, the Power/Cloud LED lights green. This is normal LED behavior. However, if the access point functions in the NETGEAR Insight management mode and the Power/Cloud LED does not light blue but remains green, the access point is not connected to the Insight cloud-based management platform. If the access point functions in the NETGEAR Insight management mode and the Power/Cloud LED does not light blue, try the following troubleshooting steps until the problem is resolved: 1. Verify that the management mode of the access point is NETGEAR Insight. For more information, see Change the management mode to NETGEAR Insight or Web-browser on page 150. 2. Make sure that the Ethernet cable connection between the access point and your network is good. 3. Make sure that the access point is connected to the Internet and that the Internet connection is good. 4. Make sure that the access point is running the latest firmware version. For more information, see Manage the firmware of the access point on page 158. 5. Disconnect and reconnect the Ethernet cable at the LAN/PoE+ port and wait five minutes to see if the Power/Cloud LED lights solid blue. If you use a power adapter with the access point, disconnect and reconnect the power adapter and wait five minutes to see if the Power/Cloud LED lights solid blue. Diagnostics and 244 Troubleshooting User Manual