Netgear WAX620 User Manual - Page 249
You cannot log in to the access point over a LAN connection
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Insight Cloud Managed WiFi 6 AX3600 Access Point Model WAX620 For information about TCP/IP problems, see Troubleshoot your network using the ping utility on page 251. You cannot log in to the access point over a LAN connection If you are unable to log in to the access point from a computer on your LAN and use the access point's local browser UI, check the following: • Make sure that you are using the correct login information. The user name is admin and the password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight Cloud Portal or Insight app, enter the Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 25. • Make sure that the IP address of your computer is in the same subnet as the access point. If you disabled the access point's DHCP client and configured a fixed (static) IP address when you connected the access point to your network (see Disable the DHCP client and specify a fixed IP address on page 134), change the IP address and subnet mask on your computer to so that the IP addresses of your computer and the access point are in the same IP subnet. • Try quitting the browser and launching it again. • If you are using on older type of browser, make sure that Java, JavaScript, or ActiveX is enabled in your browser. For example, if you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • If your access point's IP address was changed (for example, the DHCP server in your network issued an IP address to the access point) and you do not know the current IP address, use an IP scanner application to detect the IP address. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 25. If you still cannot find the IP address, reset the access point's configuration to factory defaults. This sets the access point's IP address to 192.168.0.100 and enables the DHCP client. For more information, see Use the Reset button to reset the access point on page 170. Diagnostics and 249 Troubleshooting User Manual