Netgear WAX620 User Manual - Page 248
Troubleshoot Internet browsing
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Insight Cloud Managed WiFi 6 AX3600 Access Point Model WAX620 For more information, see Change the authentication and encryption for a WiFi network on page 71. Note: If the access point's WiFi authentication and encryption is set to WPA3 Personal and the WiFi client device does support WPA3, make sure that the WiFi adapter device driver is updated to the latest version on the WiFi client device. • Does the WiFi client device find the WiFi network? If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is probably off, too. For more information about the WiFi radios, see Turn a radio on or off on page 87. • If you disabled the access point's SSID broadcast for the WiFi network, the WiFi network is hidden and does not display in the WiFi device's network scanning list. (By default, SSID broadcast is enabled.) For more information about the SSID broadcast, see Hide or broadcast the SSID for a WiFi network on page 69. Note: If you want to change the settings of a WiFi network on the access point, use a wired LAN connection to avoid being disconnected when the new WiFi settings take effect. If the WiFi client device finds the WiFi network but the signal strength is weak, check these conditions: • Is the WiFi client device too far from the access point, or too close? Place the WiFi client device near the access point, but at least 6 feet (1.8 meters) away, and see whether the signal strength improves. • Are objects between the WiFi client device and the access point blocking the WiFi signal? Troubleshoot Internet browsing If a WiFi device is connected to the access point but unable to load any web pages from the Internet, it might be for one of the following reasons: • The WiFi device might not recognize any DNS server addresses. If you manually entered a DNS address when you set up the access point (that is, the access point uses static IP address settings), restart the WiFi device and verify the DNS address. • The WiFi device might not use the correct TCP/IP settings. If the WiFi device obtains its information by DHCP, reboot the WiFi device and verify the address of the switch or Internet modem to which the access point is connected. Diagnostics and 248 Troubleshooting User Manual