Nokia Lumia 928 User Guide - Page 68

Nokia Lumia 928: Safety and Warranty You must inform Nokia or a Nokia authorized service center of the issue affecting your Product within a reasonable time from noticing it and always before the applicable warranty period expires (see section 2 above). 4. WHAT THIS WARRANTY DOES NOT COVER Nokia does not provide this Warranty for the following: • User guides; • Any third party software, settings, content, data, or links installed or downloaded onto your Product at any time; • Nokia and third party services or enabling clients (please read the terms and conditions that may accompany the services to review your applicable rights and obligations); • Normal wear and tear; • Reduced charging capacity of the battery, which is a result of the natural end of life process of batteries; • Defects or damage caused by: (a) misuse, (b) not using your Product in accordance with the user guide, (c) using your Product with, or connecting it to, any product, accessory, software, or service not manufactured or supplied by Nokia, (d) any products combined with your Product by a third party, or (e) other acts beyond Nokia's reasonable control; • Pixel defects in your Product's display that are within the scope of industry standards. For more information on pixel defects and industry standards, please visit www.nokia.com. • Damage caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems or networks; This Warranty is not valid if: • Your Product has been (a) opened, modified, or repaired without Nokia's authorisation, or (b) repaired with unauthorized spare parts; • Your Product's serial number, the mobile accessory date code, or the IMEI number has been removed, erased, defaced, altered or if these are illegible in any way. Chapter 18 • The software your Product runs on has been modified. For the purposes of this Warranty, all software that Nokia has preinstalled on the Product and which is necessary for its normal operation is considered Nokia software. Nokia does not warrant that any Nokia software (including updates and upgrades) provided with, in, or for your Product will meet your requirements, work in combination with any hardware or software not provided by Nokia, that the operation of Nokia software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected. For Nokia software related defects, Nokia or a Nokia authorized service centre will make available the latest version of the Nokia software for reinstallation on your Product. Some Nokia software may be subject to separate licence terms. Please refer to local Nokia web pages (where available) or the license terms, which apply to the Nokia software, for information on support that may be available for it. 5. OTHER IMPORTANT NOTICES An independent operator provides the SIM card and the cellular or other network or system on which your Product operates. Therefore, Nokia does not assume any responsibility for the operation, availability, coverage, services, or range of the cellular or other networks or systems. Before Nokia or a Nokia authorized service center can repair or replace your Product, the operator may need to unlock the SIM-lock or other lock that may lock your Product to a specific network or operator. In these situations, please first contact your operator and request it to unlock your Product. All parts of your Product that Nokia has replaced become Nokia's property. When repairing or replacing your Product, Nokia may use new or re-conditioned parts or products. If this Warranty does not cover your Product or the issue based on which it requires service, Nokia and its authorized service centers reserve the right to charge for the repair or replacement of your Product, as well as a handling fee. Your Product may contain country specific elements, including soft- 67