Panasonic KX-HNC500 HomeHawk App Users Guide - Page 194

Amazon Alexa features, Google Home features

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Page 194 highlights

Troubleshooting Images are poor at night when the camera is installed in front of a window R Night vision mode is causing images to have poor quality. →Turn off night vision mode ( "Night vision mode", Page 167). Infrared LEDs light at night R Night vision mode is enabled and automatically turns on infrared LEDs at night. →Turn off night vision mode ( "Night vision mode", Page 167). Note: R Turning off night vision mode will reduce the visibility of images at night. Amazon Alexa features Refer to the following after checking the general troubleshooting information described in "General information", Page 176. My Amazon Alexa device does not respond to my voice commands R You have not set up your Amazon Alexa device for use with the [HomeHawk] app. →Set up your Amazon Alexa device for use with the [HomeHawk] app ( "Linking with your Amazon Echo Show", Page 36). R You said an incorrect voice command. →Say the correct voice commands ( "Using Amazon Alexa to control devices", Page 37). Images are not displayed or not displayed smoothly on Amazon Echo Show R The bit rate setting is too high. →Lower the bit rate setting (shelf cameras/floor cameras: "Bit rate settings for Amazon Echo Show and Google Home", Page 114, front door cameras/outdoor cameras: "Bit rate settings for Amazon Echo Show and Google Home", Page 143). Google Home features Refer to the following after checking the general troubleshooting information described in "General information", Page 176. My Google Home device does not respond to my voice commands R You have not set up your Google Home device for use with the [HomeHawk] app. →Set up your Google Home device for use with the [HomeHawk] app ( "Linking with your Google Home", Page 38). R You said an incorrect voice command. →Say the correct voice commands ( "Using Google Home to control devices", Page 39). Images are not displayed or not displayed smoothly on my TV via Chromecast R The bit rate setting is too high. →Lower the bit rate setting (shelf cameras/floor cameras: "Bit rate settings for Amazon Echo Show and Google Home", Page 114, front door cameras/outdoor cameras: "Bit rate settings for Amazon Echo Show and Google Home", Page 143). 194

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Images are poor at night when the camera is installed in front of a window
R
Night vision mode is causing images to have poor quality.
→Turn off night vision mode ( “Night vision mode”, Page 167).
Infrared LEDs light at night
R
Night vision mode is enabled and automatically turns on infrared LEDs at night.
→Turn off night vision mode ( “Night vision mode”, Page 167).
Note:
R
Turning off night vision mode will reduce the visibility of images at night.
Amazon Alexa features
Refer to the following after checking the general troubleshooting information described in
“General
information”, Page 176.
My Amazon Alexa device does not respond to my voice commands
R
You have not set up your Amazon Alexa device for use with the
[HomeHawk]
app.
→Set up your Amazon Alexa device for use with the
[HomeHawk]
app ( “Linking with your Amazon
Echo Show”, Page 36).
R
You said an incorrect voice command.
→Say the correct voice commands ( “Using Amazon Alexa to control devices”, Page 37).
Images are not displayed or not displayed smoothly on Amazon Echo Show
R
The bit rate setting is too high.
→Lower the bit rate setting (shelf cameras/floor cameras:
“Bit rate settings for Amazon Echo Show
and Google Home”, Page 114, front door cameras/outdoor cameras:
“Bit rate settings for Amazon
Echo Show and Google Home”, Page 143).
Google Home features
Refer to the following after checking the general troubleshooting information described in
“General
information”, Page 176.
My Google Home device does not respond to my voice commands
R
You have not set up your Google Home device for use with the
[HomeHawk]
app.
→Set up your Google Home device for use with the
[HomeHawk]
app ( “Linking with your Google
Home”, Page 38).
R
You said an incorrect voice command.
→Say the correct voice commands ( “Using Google Home to control devices”, Page 39).
Images are not displayed or not displayed smoothly on my TV via Chromecast
R
The bit rate setting is too high.
→Lower the bit rate setting (shelf cameras/floor cameras:
“Bit rate settings for Amazon Echo Show
and Google Home”, Page 114, front door cameras/outdoor cameras:
“Bit rate settings for Amazon
Echo Show and Google Home”, Page 143).
194
Troubleshooting