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Troubleshooting

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4.1.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when buttons are pressed. Some features do not work. • The telephone is locked. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock) • Your telephone is connected to an eXtra Device Port. System programming is required. Consult your dealer. • System management may restrict certain features. Consult your manager. • The feature numbers have changed. Confirm the revised number and try again. Even though following the manual • instructions, none of the operations work when using a proprietary telephone. The paralleled single line telephones do not • ring. The telephone does not work using the • personal settings or with other settings. (One-touch dialing, forwarding destination, etc.) My proprietary telephone does not have a • feature button. The Intercom line was not seized. The seized line, when going off-hook, was changed by personal setting. ( 3.1.2 Personal Programming) In the manual, going off-hook means an Intercom line is seized. If the setting has been changed, press the INTERCOM or PDN button after going off-hook and follow the instructions. "No ring" may be selected. Change the setting to ring. ( Telephone) 1.3.48 Paralleled The extension line has been changed. The previous telephone's settings have not been cleared. Clear the settings and then program your desired settings again. ( 1.3.25 Extension Feature Clear, 3.1.2 Personal Programming, 3.1.4 Customizing the Buttons) Some models do not have the feature button. Change a flexible button to the desired button. ( 3.1.4 Customizing the Buttons) Enter the specified feature number instead of the feature button. ( 1.1.1 Before Operating the Telephones) 190 Operating Manual Document Version 2008-10

Section	Page
Table of Contents	15
1 Operation	19
1.1 Before Operating the Telephones	20
1.1.1 Before Operating the Telephones	20
1.2 Basic Operations	30
1.2.1 Making Calls	30
1.2.2 Answering Calls	32
1.3 Telephone Features and Operation	34
1.3.1 Absent Message	34
1.3.2 Account Code Entry	35
1.3.3 Alternate Calling—Ring/Voice	36
1.3.4 Automatic Callback Busy (Camp-on)	36
1.3.5 BGM (Background Music)	38
1.3.6 Call Hold	38
1.3.7 Call Monitor	41
1.3.8 Call Park	41
1.3.9 Call Pickup	43
1.3.10 Call Splitting	44
1.3.11 Call Transfer	45
1.3.12 CALL WAITING FEATURES	48
1.3.13 Call Waiting Tone	53
1.3.14 Character Entry	54
1.3.15 Conference	57
1.3.16 Conference, Unattended	61
1.3.17 Data Line Security	62
1.3.18 DISA (Direct Inward System Access)	63
1.3.19 DND (Do Not Disturb)	66
1.3.20 Door Open	69
1.3.21 Doorphone Call	70
1.3.22 EFA (External Feature Access)	71
1.3.23 Executive Busy Override	71
1.3.24 Extension Dial Lock	73
1.3.25 Extension Feature Clear	74
1.3.26 Extension PIN (Personal Identification Number)	75
1.3.27 External Relay	76
1.3.28 External Sensor	77
1.3.29 FWD (Call Forwarding)	77
1.3.30 Hands-free Answerback	84
1.3.31 Hands-free Operation	85
1.3.32 Headset Operation	85
1.3.33 HOSPITALITY FEATURES	89
1.3.34 Hot Line	89
1.3.35 ICD GROUP FEATURES	90
1.3.36 ICD Group Features—Call Log History for ICD Group	91
1.3.37 ICD Group Features—Incoming Call Queue Monitor	92
1.3.38 ICD Group Features—Log-in/Log-out	93
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control	95
1.3.40 ICD Group Features—Manual Queue Redirection	97
1.3.41 ICD Group Features—Supervisory	97
1.3.42 Message Waiting	99
1.3.43 Mute	101
1.3.44 Off-hook Monitor	101
1.3.45 OHCA (Off-hook Call Announcement)	102
1.3.46 One-touch Dialing	102
1.3.47 Paging	103
1.3.48 Paralleled Telephone	104
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension	105
1.3.50 Printing Message	108
1.3.51 Privacy Release	109
1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation)	110
1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction)	111
1.3.54 Private Network Features—COLP (Connected Line Identification Presentation)	111
1.3.55 Private Network Features—COLR (Connected Line Identification Restriction)	112
1.3.56 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone	112
1.3.57 Private Network Features—TIE Line Access	113
1.3.58 Quick Dialing	114
1.3.59 Redial, Last Number	114
1.3.60 Room Status Control	115
1.3.61 Self Labeling (KX-NT366 only)	118
1.3.62 Speed Dialing, Personal	119
1.3.63 Speed Dialing, System	120
1.3.64 SVM (Simplified Voice Message)	120
1.3.65 TAFAS (Trunk Answer From Any Station)	130
1.3.66 Timed Reminder	130
1.3.67 Time Service	132
1.3.68 Verification Code Entry	133
1.3.69 VOICE MAIL FEATURES	133
1.3.70 Voice Mail Features—LCS (Live Call Screening)	134
1.3.71 Voice Mail Features—Two-way Record	136
1.3.72 Voice Mail Features—Voice Mail Integration	137
1.3.73 Wake-up Call	138
1.3.74 Walking COS	140
1.3.75 Walking Extension	141
1.3.76 Walking Extension, Enhanced	142
1.3.77 Whisper OHCA	144
1.3.78 Wireless XDP Parallel Mode	145
1.4 Display Features	146
1.4.1 Call Log, Incoming	146
1.4.2 Call Log, Outgoing	148
1.4.3 Directories	151
1.4.4 System Feature Access	152
2 Manager Operation	157
2.1 Manager Service Features	158
2.1.1 Dial Tone Transfer	158
2.1.2 External BGM (Background Music)	158
2.1.3 OGM (Outgoing Messages)	158
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release	160
2.1.5 Remote Extension Dial Lock	161
2.1.6 Time Service Mode Control	161
3 Customizing Your Phone & System	163
3.1 Personal Programming	164
3.1.1 Programming Information	164
3.1.2 Personal Programming	164
3.1.3 Programming Feature Clear	172
3.1.4 Customizing the Buttons	174
3.2 Manager Programming	179
3.2.1 Programming Information	179
3.2.2 Manager Programming	179
3.3 System Programming	182
3.3.1 Programming Information	182
3.3.2 System Programming	185
4 Appendix	189
4.1 Troubleshooting	190
4.1.1 Troubleshooting	190
4.2 Feature Number Table	193
4.2.1 Feature Number Table	193
4.3 Tone	201
4.3.1 Tone	201
Index	205
Symbols	206
A	206
B	206
C	206
D	206
E	207
F	207
G	207
H	207
I	207
J	207
K	207
L	207
M	207
N	208
O	208
P	208
Q	208
R	208
S	208
T	209
U	209
V	209
W	209

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4.1

Troubleshooting

4.1.1

Troubleshooting

Problem

Remedy

The telephone does not work properly.

•

Confirm with your manager that your settings are

correct.

•

If the problem persists, consult your dealer.

The telephone does not respond when

buttons are pressed.

•

The telephone is locked.

Unlock your telephone. (

1.3.24

Extension Dial

Lock, 2.1.5

Remote Extension Dial Lock)

•

Your telephone is connected to an eXtra Device

Port.

System programming is required. Consult your

dealer.

Some features do not work.

•

System management may restrict certain features.

Consult your manager.

•

The feature numbers have changed.

Confirm the revised number and try again.

Even though following the manual

instructions, none of the operations work

when using a proprietary telephone.

•

The Intercom line was not seized.

The seized line,

when going off-hook, was changed by personal setting.

(

3.1.2

Personal Programming)

In the manual, going off-hook means an Intercom

line is seized.

If the setting has been changed, press the INTERCOM

or PDN button after going off-hook and follow the

instructions.

The paralleled single line telephones do not

ring.

•

"No ring" may be selected.

Change the setting to ring. (

1.3.48

Paralleled

Telephone)

The telephone does not work using the

personal settings or with other settings.

(One-touch dialing, forwarding destination,

etc.)

•

The extension line has been changed.

The previous

telephone’s settings have not been cleared.

Clear the settings and then program your desired

settings again. (

1.3.25

Extension Feature Clear,

3.1.2

Personal Programming, 3.1.4

Customizing the

Buttons)

My proprietary telephone does not have a

feature button.

•

Some models do not have the feature button.

Change a flexible button to the desired button.

(

3.1.4

Customizing the Buttons)

Enter the specified feature number instead of the

feature button. (

1.1.1

Before Operating the

Telephones)

190

Operating Manual

Document Version

2008-10

4.1.1 Troubleshooting