Panasonic KXTDE100 KXTDE100 User Guide - Page 97
ICD Group Features-Manual Queue Redirection, ICD Group Features-Supervisory
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1.3.41 ICD Group Features-Supervisory • Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready) • For information about other supervisory features, refer to "1.3.41 ICD Group Features- Supervisory". 1.3.40 ICD Group Features-Manual Queue Redirection When your incoming call distribution (ICD) group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer. To forward the waiting call PT/PS (Hurry-up) Press red or flashing red Hurry-up. • The Hurry-up button light shows the current status as follows: Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level. • For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES". Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit a Hurry-up button. 1.3.41 ICD Group Features-Supervisory An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows: Document Version 2008-10 Operating Manual 97