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Another extension left you a message waiting

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4.1.1 Troubleshooting Problem Remedy I cannot send a call waiting tone to the • dialed extension. • I forgot the password. • The background music started suddenly. • I do not want to display a number which is • stored in memory. I want to confirm my extension number. • The date and time are not correct. • The display is not shown well. • I want to distinguish the tones. • The MESSAGE button light lit. • An SDN button on my extension does not • work. The other party has not set the Call Waiting feature. ( 1.3.13 Call Waiting Tone, 1.3.45 OHCA (Off-hook Call Announcement), 1.3.77 Whisper OHCA) The other party has set Data Line Security. ( 1.3.17 Data Line Security) Ask the manager to assist you. ( 2.1.1 Dial Tone Transfer) Turn off the music. ( 1.3.5 BGM (Background Music), 2.1.2 External BGM (Background Music)) Conceal the number. ( Storing New Names and Numbers, 3.1.4 Customizing the Buttons) ( Your Extension Number in 1.1.1 Before Operating the Telephones) Set the date and time by system programming. ( [000] Date & Time in 3.3.2 System Programming) Change the Display contrast level. ( 3.1.2 Personal Programming) ( To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only), 3.1.4 Customizing the Buttons) Another extension left you a message waiting indication while you were on the phone or away from your desk. A PDN button is not assigned on the extension corresponding to your SDN button. Create a PDN button on the desired extension. ( 3.1.4 Customizing the Buttons) 192 Operating Manual Document Version 2008-10

Section	Page
Table of Contents	15
1 Operation	19
1.1 Before Operating the Telephones	20
1.1.1 Before Operating the Telephones	20
1.2 Basic Operations	30
1.2.1 Making Calls	30
1.2.2 Answering Calls	32
1.3 Telephone Features and Operation	34
1.3.1 Absent Message	34
1.3.2 Account Code Entry	35
1.3.3 Alternate Calling—Ring/Voice	36
1.3.4 Automatic Callback Busy (Camp-on)	36
1.3.5 BGM (Background Music)	38
1.3.6 Call Hold	38
1.3.7 Call Monitor	41
1.3.8 Call Park	41
1.3.9 Call Pickup	43
1.3.10 Call Splitting	44
1.3.11 Call Transfer	45
1.3.12 CALL WAITING FEATURES	48
1.3.13 Call Waiting Tone	53
1.3.14 Character Entry	54
1.3.15 Conference	57
1.3.16 Conference, Unattended	61
1.3.17 Data Line Security	62
1.3.18 DISA (Direct Inward System Access)	63
1.3.19 DND (Do Not Disturb)	66
1.3.20 Door Open	69
1.3.21 Doorphone Call	70
1.3.22 EFA (External Feature Access)	71
1.3.23 Executive Busy Override	71
1.3.24 Extension Dial Lock	73
1.3.25 Extension Feature Clear	74
1.3.26 Extension PIN (Personal Identification Number)	75
1.3.27 External Relay	76
1.3.28 External Sensor	77
1.3.29 FWD (Call Forwarding)	77
1.3.30 Hands-free Answerback	84
1.3.31 Hands-free Operation	85
1.3.32 Headset Operation	85
1.3.33 HOSPITALITY FEATURES	89
1.3.34 Hot Line	89
1.3.35 ICD GROUP FEATURES	90
1.3.36 ICD Group Features—Call Log History for ICD Group	91
1.3.37 ICD Group Features—Incoming Call Queue Monitor	92
1.3.38 ICD Group Features—Log-in/Log-out	93
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control	95
1.3.40 ICD Group Features—Manual Queue Redirection	97
1.3.41 ICD Group Features—Supervisory	97
1.3.42 Message Waiting	99
1.3.43 Mute	101
1.3.44 Off-hook Monitor	101
1.3.45 OHCA (Off-hook Call Announcement)	102
1.3.46 One-touch Dialing	102
1.3.47 Paging	103
1.3.48 Paralleled Telephone	104
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension	105
1.3.50 Printing Message	108
1.3.51 Privacy Release	109
1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation)	110
1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction)	111
1.3.54 Private Network Features—COLP (Connected Line Identification Presentation)	111
1.3.55 Private Network Features—COLR (Connected Line Identification Restriction)	112
1.3.56 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone	112
1.3.57 Private Network Features—TIE Line Access	113
1.3.58 Quick Dialing	114
1.3.59 Redial, Last Number	114
1.3.60 Room Status Control	115
1.3.61 Self Labeling (KX-NT366 only)	118
1.3.62 Speed Dialing, Personal	119
1.3.63 Speed Dialing, System	120
1.3.64 SVM (Simplified Voice Message)	120
1.3.65 TAFAS (Trunk Answer From Any Station)	130
1.3.66 Timed Reminder	130
1.3.67 Time Service	132
1.3.68 Verification Code Entry	133
1.3.69 VOICE MAIL FEATURES	133
1.3.70 Voice Mail Features—LCS (Live Call Screening)	134
1.3.71 Voice Mail Features—Two-way Record	136
1.3.72 Voice Mail Features—Voice Mail Integration	137
1.3.73 Wake-up Call	138
1.3.74 Walking COS	140
1.3.75 Walking Extension	141
1.3.76 Walking Extension, Enhanced	142
1.3.77 Whisper OHCA	144
1.3.78 Wireless XDP Parallel Mode	145
1.4 Display Features	146
1.4.1 Call Log, Incoming	146
1.4.2 Call Log, Outgoing	148
1.4.3 Directories	151
1.4.4 System Feature Access	152
2 Manager Operation	157
2.1 Manager Service Features	158
2.1.1 Dial Tone Transfer	158
2.1.2 External BGM (Background Music)	158
2.1.3 OGM (Outgoing Messages)	158
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release	160
2.1.5 Remote Extension Dial Lock	161
2.1.6 Time Service Mode Control	161
3 Customizing Your Phone & System	163
3.1 Personal Programming	164
3.1.1 Programming Information	164
3.1.2 Personal Programming	164
3.1.3 Programming Feature Clear	172
3.1.4 Customizing the Buttons	174
3.2 Manager Programming	179
3.2.1 Programming Information	179
3.2.2 Manager Programming	179
3.3 System Programming	182
3.3.1 Programming Information	182
3.3.2 System Programming	185
4 Appendix	189
4.1 Troubleshooting	190
4.1.1 Troubleshooting	190
4.2 Feature Number Table	193
4.2.1 Feature Number Table	193
4.3 Tone	201
4.3.1 Tone	201
Index	205
Symbols	206
A	206
B	206
C	206
D	206
E	207
F	207
G	207
H	207
I	207
J	207
K	207
L	207
M	207
N	208
O	208
P	208
Q	208
R	208
S	208
T	209
U	209
V	209
W	209

Match case Limit results 1 per page

Problem

Remedy

I cannot send a call waiting tone to the

dialed extension.

•

The other party has not set the Call Waiting feature.

(

1.3.13

Call Waiting Tone, 1.3.45

OHCA (Off-hook

Call Announcement), 1.3.77

Whisper OHCA)

•

The other party has set Data Line Security.

(

1.3.17

Data Line Security)

I forgot the password.

•

Ask the manager to assist you.

(

2.1.1

Dial Tone Transfer)

The background music started suddenly.

•

Turn off the music.

(

1.3.5

BGM (Background Music), 2.1.2

External

BGM (Background Music))

I do not want to display a number which is

stored in memory.

•

Conceal the number.

(

Storing New Names and Numbers,

3.1.4

Customizing the Buttons)

I want to confirm my extension number.

•

(

Your Extension Number in 1.1.1

Before Operating

the Telephones)

The date and time are not correct.

•

Set the date and time by system programming.

(

[000] Date & Time in 3.3.2

System

Programming)

The display is not shown well.

•

Change the Display contrast level.

(

3.1.2

Personal Programming)

I want to distinguish the tones.

•

(

To distinguish the ringing tones for each CO, ICD

Group, PDN, SDN, or INTERCOM button (Digital

proprietary telephone only), 3.1.4

Customizing the

Buttons)

The MESSAGE button light lit.

•

Another extension left you a message waiting

indication while you were on the phone or away

from your desk.

An SDN button on my extension does not

work.

•

A PDN button is not assigned on the extension

corresponding to your SDN button.

Create a PDN button on the desired extension.

(

3.1.4

Customizing the Buttons)

192

Operating Manual

Document Version

2008-10

4.1.1 Troubleshooting