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Panasonic KXTDE100 KXTDE100 User Guide - Page 98

Features, Description, Incoming Call Queue, Monitor, Log-in/Log-out Monitor and, Remote Control,

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1.3.41 ICD Group Features-Supervisory Features Description Incoming Call Queue Monitor The supervisor extension can monitor the status of calls waiting in the queue to be answered. (® 1.3.37 ICD Group Features-Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons. The supervisor Log-in/Log-out Monitor and extension can change their Log-in/Log-out status by pressing the Remote Control corresponding DSS button. (® 1.3.39 ICD Group Features-Log-in/Log-out Monitor and Remote Control) Call Log History The supervisor extension can confirm the incoming call log for the ICD group. (® 1.3.36 ICD Group Features-Call Log History for ICD Group) Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension. The following chart shows the flow of supervisory displays and access operations: Initial Display JAN.31 08:10AM FRI "LOG" PROG INFO RING MENU "EXIT" ICD Group 739 extension no. Incoming Call Queue Monitor JAN.31 08:10AM FRI --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls Max. Waiting Time: 02'18 --- The longest queuing time EXIT LOG SPRVS "SPRVS" Call Log History "EXIT" Since JAN.29 09:10AM --- Monitoring starting date and time Total Calls : 00996 --- Total number of incoming calls Overflow Calls : 00131 --- Total number of overflowed calls Lost Calls : 00039 --- The number of lost calls Average Waiting : 01'06 --- Average queuing time EXIT CLEAR "EXIT" Log-in/Log-out Monitor JAN.31 08:10AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18 EXIT With The lights of DSS buttons for the ICD group members indicate their Log-in/Log-out status as follows: OFF: Out of the ICD group. Green on: Log-in mode (ready to answer calls). Flashing green: Log-in mode (not ready to answer calls). Red on: Log-out mode. 98 Operating Manual Document Version 2008-10

Section	Page
Table of Contents	15
1 Operation	19
1.1 Before Operating the Telephones	20
1.1.1 Before Operating the Telephones	20
1.2 Basic Operations	30
1.2.1 Making Calls	30
1.2.2 Answering Calls	32
1.3 Telephone Features and Operation	34
1.3.1 Absent Message	34
1.3.2 Account Code Entry	35
1.3.3 Alternate Calling—Ring/Voice	36
1.3.4 Automatic Callback Busy (Camp-on)	36
1.3.5 BGM (Background Music)	38
1.3.6 Call Hold	38
1.3.7 Call Monitor	41
1.3.8 Call Park	41
1.3.9 Call Pickup	43
1.3.10 Call Splitting	44
1.3.11 Call Transfer	45
1.3.12 CALL WAITING FEATURES	48
1.3.13 Call Waiting Tone	53
1.3.14 Character Entry	54
1.3.15 Conference	57
1.3.16 Conference, Unattended	61
1.3.17 Data Line Security	62
1.3.18 DISA (Direct Inward System Access)	63
1.3.19 DND (Do Not Disturb)	66
1.3.20 Door Open	69
1.3.21 Doorphone Call	70
1.3.22 EFA (External Feature Access)	71
1.3.23 Executive Busy Override	71
1.3.24 Extension Dial Lock	73
1.3.25 Extension Feature Clear	74
1.3.26 Extension PIN (Personal Identification Number)	75
1.3.27 External Relay	76
1.3.28 External Sensor	77
1.3.29 FWD (Call Forwarding)	77
1.3.30 Hands-free Answerback	84
1.3.31 Hands-free Operation	85
1.3.32 Headset Operation	85
1.3.33 HOSPITALITY FEATURES	89
1.3.34 Hot Line	89
1.3.35 ICD GROUP FEATURES	90
1.3.36 ICD Group Features—Call Log History for ICD Group	91
1.3.37 ICD Group Features—Incoming Call Queue Monitor	92
1.3.38 ICD Group Features—Log-in/Log-out	93
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control	95
1.3.40 ICD Group Features—Manual Queue Redirection	97
1.3.41 ICD Group Features—Supervisory	97
1.3.42 Message Waiting	99
1.3.43 Mute	101
1.3.44 Off-hook Monitor	101
1.3.45 OHCA (Off-hook Call Announcement)	102
1.3.46 One-touch Dialing	102
1.3.47 Paging	103
1.3.48 Paralleled Telephone	104
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension	105
1.3.50 Printing Message	108
1.3.51 Privacy Release	109
1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation)	110
1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction)	111
1.3.54 Private Network Features—COLP (Connected Line Identification Presentation)	111
1.3.55 Private Network Features—COLR (Connected Line Identification Restriction)	112
1.3.56 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone	112
1.3.57 Private Network Features—TIE Line Access	113
1.3.58 Quick Dialing	114
1.3.59 Redial, Last Number	114
1.3.60 Room Status Control	115
1.3.61 Self Labeling (KX-NT366 only)	118
1.3.62 Speed Dialing, Personal	119
1.3.63 Speed Dialing, System	120
1.3.64 SVM (Simplified Voice Message)	120
1.3.65 TAFAS (Trunk Answer From Any Station)	130
1.3.66 Timed Reminder	130
1.3.67 Time Service	132
1.3.68 Verification Code Entry	133
1.3.69 VOICE MAIL FEATURES	133
1.3.70 Voice Mail Features—LCS (Live Call Screening)	134
1.3.71 Voice Mail Features—Two-way Record	136
1.3.72 Voice Mail Features—Voice Mail Integration	137
1.3.73 Wake-up Call	138
1.3.74 Walking COS	140
1.3.75 Walking Extension	141
1.3.76 Walking Extension, Enhanced	142
1.3.77 Whisper OHCA	144
1.3.78 Wireless XDP Parallel Mode	145
1.4 Display Features	146
1.4.1 Call Log, Incoming	146
1.4.2 Call Log, Outgoing	148
1.4.3 Directories	151
1.4.4 System Feature Access	152
2 Manager Operation	157
2.1 Manager Service Features	158
2.1.1 Dial Tone Transfer	158
2.1.2 External BGM (Background Music)	158
2.1.3 OGM (Outgoing Messages)	158
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release	160
2.1.5 Remote Extension Dial Lock	161
2.1.6 Time Service Mode Control	161
3 Customizing Your Phone & System	163
3.1 Personal Programming	164
3.1.1 Programming Information	164
3.1.2 Personal Programming	164
3.1.3 Programming Feature Clear	172
3.1.4 Customizing the Buttons	174
3.2 Manager Programming	179
3.2.1 Programming Information	179
3.2.2 Manager Programming	179
3.3 System Programming	182
3.3.1 Programming Information	182
3.3.2 System Programming	185
4 Appendix	189
4.1 Troubleshooting	190
4.1.1 Troubleshooting	190
4.2 Feature Number Table	193
4.2.1 Feature Number Table	193
4.3 Tone	201
4.3.1 Tone	201
Index	205
Symbols	206
A	206
B	206
C	206
D	206
E	207
F	207
G	207
H	207
I	207
J	207
K	207
L	207
M	207
N	208
O	208
P	208
Q	208
R	208
S	208
T	209
U	209
V	209
W	209

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Features

Description

Incoming Call Queue

Monitor

The supervisor extension can monitor the status of calls waiting in the queue

to be answered.

(

1.3.37

ICD Group Features—Incoming Call Queue Monitor)

Log-in/Log-out Monitor and

Remote Control

The supervisor extension can monitor the Log-in/Log-out status of the ICD

group members with the lights of corresponding DSS buttons. The supervisor

extension can change their Log-in/Log-out status by pressing the

corresponding DSS button.

(

1.3.39

ICD Group Features—Log-in/Log-out Monitor and Remote

Control)

Call Log History

The supervisor extension can confirm the incoming call log for the ICD group.

(

1.3.36

ICD Group Features—Call Log History for ICD Group)

Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and

Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change

the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.

The following chart shows the flow of supervisory displays and access operations:

Initial Display

Incoming Call

Queue Monitor

SPRVS

EXIT

LOG

EXIT

739

ICD Group

extension

no.

Call Log History

Since

JAN.29

09:10AM

Total Calls

00996

Overflow Calls

00131

Lost Calls

00039

Average Waiting :

01'06

EXIT

CLEAR

JAN.31

08:10AM

FRI

601:Sales Section

Waiting Calls Now: 00006

Max. Waiting Time: 02'18

EXIT

Log-in/Log-out Monitor

With

The lights of DSS buttons for the ICD group members

indicate their Log-in/Log-out status as follows:

OFF

: Out of the ICD group.

Green on

: Log-in mode (ready to answer calls).

Flashing green

: Log-in mode (not ready to answer calls).

Red on

: Log-out mode.

JAN.31

08:10AM

FRI

601:Sales Section

Waiting Calls Now: 00006

Max. Waiting Time: 02'18

EXIT

LOG

SPRVS

--- Date and time

--- Floating extension number/name of ICD group

--- The number of queued calls

--- The longest queuing time

--- Monitoring starting date and time

--- Total number of incoming calls

--- Total number of overflowed calls

--- The number of lost calls

--- Average queuing time

JAN.31

08:10AM

FRI

PROG

INFO

RING

Operating Manual

Document Version

2008-10

1.3.41 ICD Group Features—Supervisory