Ricoh Aficio MP C4000 Troubleshooting Guide - Page 12

5. SCANNING SUBJECT Scan to SMB Wrong file type generated Wrong file type generated Scan to NCP Scan to folder Scan to folder Scan to folder Scan to folder Cannot send scan data SYMPTOM Cannot send documents to a hostname containing 2byte characters. A scan configured to output a Multi-page TIFF actually output a PDF. TIFF output as PDF Fails or is slow if some conditions are met (see the Firmware History for details) Cannot scan to shared folders in Mac OS X 10.7 or Mac OS X 10.8. Cannot scan to shared folders When NBT is OFF If "CNAME" is specified as the destination folder, ScanTo Folder will abort. Cannot send to Mac OS X 10.7 share location CAUSE Network Support firmware Scanner firmware Scanner firmware SOLUTION Install version 8.25 or later. Install version 1.24 or later. Install version 1.25 or later. NOTE Refer to the Firmware History document for more information. Scanner firmware System/Copy firmware System/Copy firmware Install version 1.23 or later. Install version 1.22 or later. Install version 2.01or later. Network Install version 8.33 or Support later. firmware Network Install version 8.33 or Support later. firmware Network Install version 8.33 or Support later. firmware Apply the required Patch File(s) for E-5100 system version 1.0. See TSB D479 - 022 PATCH RELEASE FILES 1- 1GB747 FOR THE E-5100 CONTROLLER Page 12 of 32