Ricoh Aficio MP C4000 Troubleshooting Guide - Page 21

Apply the required Patch Files for E-5100, If DHCP and DDNS are - paper jam

Page 21 highlights

SUBJECT SC 819 SC 819 SC 819 SC 819 SC 899 SC 899 SC 990 SC 990 SC 990 SC 990 SC 991 SC 991 SC 997 SC 997 SC 997 "Functiona l problem detected." SYMPTOM Quickly inserting then immediately removing USB memory from the USB2.0/SD Slot option Repeatedly inserting and removing a USB device When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the error is cleared. When browsing the network using SMB. After the machine recovers from Energy Saver Mode When a print job is interrupted by a paper full condition (during a booklet job) or a toner end condition, after the error is cleared. If a paper jam occurs when printing from an EFI controller, the error occurs after the jam is cleared and the job restarted. Multiple jobs containing at least 50 pages each When calibrating a Fiery server After doing Clear Server If DHCP and DDNS are both enabled Jobs including the "@PJL DEFAULT" environment variable RESOLUTION or BITSPERDOT If the auto-off timer of the device is set to 1 minute and an SDK application is set to automatically start up Continuous printing of IPDS jobs for 5-6 hours CAUSE System/Copy firmware SOLUTION Install version 1.17 or later. Network Support firmware Engine firmware Install version 8.25 or later. Install version 1.55:08 or later. Network Support firmware System/Copy firmware Fax firmware Engine firmware Install version 8.30 or later. Install version 2.01or later. Install version 07.00.00 or later. Install version 1.55:08 or later. System/Copy Install version 1.22 or firmware later. System/Copy Install version 1.22 or firmware later. Apply the required Patch File(s) for E-5100 system version 1.0. Apply the required Patch File(s) for E-5100 system version 1.0. Network Install version 8.33 or Support later. firmware Global Scan Install version 1.1.3.0 or NX firmware later. Printer Install version 1.21 or firmware later. VM card firmware Install version 4.21.05 or later. System/Copy Install version 1.15 or firmware later. NOTE Refer to the Firmware History document for more information. Page 21 of 32

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Page 21 of 32
SUBJECT
SYMPTOM
CAUSE
SOLUTION
NOTE
SC 819
Quickly inserting then
immediately removing USB
memory from the
USB2.0/SD Slot option
System/Copy
firmware
Install version 1.17 or
later.
Refer to the
Firmware
History
document for
more
information.
SC 819
Repeatedly inserting and
removing a USB device
Network
Support
firmware
Install version 8.25 or
later.
SC 819
When a print job is
interrupted by a paper full
condition (during a booklet
job) or a toner end
condition, after the error is
cleared.
Engine
firmware
Install version 1.55:08 or
later.
SC 819
When browsing the network
using SMB.
Network
Support
firmware
Install version 8.30 or
later.
SC 899
After the machine recovers
from Energy Saver Mode
System/Copy
firmware
Install version 2.01or
later.
SC 899
Fax firmware
Install version 07.00.00
or later.
SC 990
When a print job is
interrupted by a paper full
condition (during a booklet
job) or a toner end
condition, after the error is
cleared.
Engine
firmware
Install version 1.55:08 or
later.
SC 990
If a paper jam occurs when
printing from an EFI
controller, the error occurs
after the jam is cleared and
the job restarted.
System/Copy
firmware
Install version 1.22 or
later.
SC 990
Multiple jobs containing at
least 50 pages each
System/Copy
firmware
Install version 1.22 or
later.
SC 990
When calibrating a Fiery
server
Apply the required Patch File(s) for E-5100
system version 1.0.
SC 991
After doing Clear Server
Apply the required Patch File(s) for E-5100
system version 1.0.
SC 991
If DHCP and DDNS are
both enabled
Network
Support
firmware
Install version 8.33 or
later.
SC 997
Global Scan
NX firmware
Install version 1.1.3.0 or
later.
SC 997
Jobs including the "@PJL
DEFAULT" environment
variable RESOLUTION or
BITSPERDOT
Printer
firmware
Install version 1.21 or
later.
SC 997
If the auto-off timer of the
device is set to 1 minute
and an SDK application is
set to automatically start
up
VM card
firmware
Install version 4.21.05
or later.
"Functiona
l problem
detected."
Continuous printing of IPDS
jobs for 5-6 hours
System/Copy
firmware
Install version 1.15 or
later.