Ricoh Aficio MP C4000 Troubleshooting Guide - Page 9

SUBJECT SMB Capture server Remote Manager SSL SSL Icon not shown on computer Cannot install driver Cannot use network functions Cannot use connectivit y application s Internet Explorer @Remote @Remote SYMPTOM "General SMB operation error": Fiery cannot connect to a Mac OS X 10.9 shared folder. Incomplete job sent to capture server Remote Manager v2 cannot communicate with the device if it takes more than 1 minute to assign the device an IP address via DHCP. An SSL connection cannot be established if a x509 certificate is used but contains a "CRL Distribution Point". Vulnerability to the renegotiation of SSL/TLS Windows Vista, 2008/R2, and 7, if SSDP is enabled. If the device's IPP Authentication setting is enabled, If DHCP and DDNS are both enabled Affected applications include Web Image Monitor, IPP Printing and @Remote. On Internet Explorer 10, the Setup/Configure window is blank. Automatic calls not sent Automatic calls not sent CAUSE See TSB D479 - 029 Printer firmware VM card firmware SOLUTION E-5100 Controller firmware Install version 1.24.1 or later. Install version 4.24.03 or later. NOTE Apply the required Patch File(s) for E5100 system version 1.0. VM card firmware VM card firmware VM card firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware Install version 4.24.03 or later. Install version 4.24.03 or later. Install version 4.25.07 or later. Install version 8.31 or later. Refer to the Firmware History document for more information. Install version 8.31 or later. Install version 8.33 or later. Install version 8.33 or later. See TSB D479 - 026 Patch Release Files 1-1JHC4L for the E-5100 Controller System/Copy firmware System/Copy firmware Install version 2.02 or later. Install version 2.03 or later. Page 9 of 32