Ricoh Aficio MP C4000 Troubleshooting Guide - Page 5

3. CONNECTIVITY SUBJECT Web Image Monitor Web Image Monitor Web Image Monitor Web Image Monitor Web Image Monitor Web Image Monitor Web Image Monitor Web SmartDevi ceMonitor Web SmartDevi ceMonitor Web SmartDevi ceMonitor Gigabit Ethernet Wireless LAN Wireless LAN SYMPTOM If both SNTP and Date/Time settings are configured in WIM, WIM might not be accessible. Firmware versions of the Fax and Finisher options are not recorded in the Access Log Job names that include "%s" prevent the document server from being accessed by the web service. The result is that the Document Server cannot be seen from Web Image Monitor. Paper sizes missing from the display Locks up when an application accessed the machine by http. Locks up if SSDP = Active (Web Image Monitor > Configuration > Network Security), Wording errors (Chinese) Job names that include "%s" prevent Web SDM from retrieving the job list. Access Log > "Machine Data Encryption Key Change" > "Start Date/Time" and "End Date/Time" fields are blank. Mismatched Entry ID and User Name in the access log The machine does not display warnings about IPv6 address collisions Sudden loss of wireless network connectivity with an error message "Problems with the wireless card." Cannot roam between access points using different versions of the IEEE 802.11 standard CAUSE System/Copy firmware Network Support firmware System/Copy firmware Network DocBox firmware System/Copy firmware Web Support firmware Network Support firmware Network Support firmware Web Support firmware Network DocBox firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware Network Support firmware SOLUTION Install version 1.15 or later. Install version 8.25 or later. Install version 1.16 or later. Install version 1.02 or later. Install version 1.19 or later. Install version 1.09 or later. Install version 8.31 or later. Install version 8.31 or later. Install version 1.12 or later. Install version 1.02 or later. Install version 1.15 or later. Install version 1.15 or later. Install version 1.15 or later. Install version 1.16 or later. Install version 8.25 or later. NOTE Refer to the Firmware History document for more information. Page 5 of 32