Ricoh Aficio MP C4000 Troubleshooting Guide - Page 7

SUBJECT Cannot access the machine Cannot access the machine Cannot access the machine Cannot access the machine Scanned documents not delivered Various connectivit y issues Domain name overwritten Cannot send email SMB SMB SYMPTOM If either of the WSD Printer or Netware functions are enabled Machine with an EFI controller cannot be discovered by WSD. MFP with an external controller: If the network settings were changed repeatedly and the MFP's "NetWare" setting was already "Active" If SSDP is enabled Delivery of a scanned document fails via Scan to ScanRouterEX (using the MFP Browser), and the device will not attempt to resend the document. Caused by the new MAC address codes When the device IP address and DNS server location are obtained from DHCP, the domain specified by the device setting "IPv4 > Domain Name > Specify" will be overwritten If the MFP/LP has a statically configured IP address and domain, it always sends a HELO using just its hostname. SMTP servers that require client HELOs to include the client's FQDN will close the connection. Cannot Scan to SMB to Windows 7 or Windows Server 2008 R2 destinations that have Windows Live ID Sign-in assistant installed. Cannot Scan to SMB to Windows 98/98SE/Me/NT4.0 destinations specified using an IP address. CAUSE Network Support firmware Network Support firmware Network Support firmware Network Support firmware Browser Unit firmware Update connectivity firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 8.27 or later. Install version 8.30 or later. Install version 8.31 or later. Install version 8.31 or later. Install version 1.72 or later. See the RTB for the modules that must be updated. Install version 8.30 or later. Install version 8.30 or later. Install version 8.30 or later. Install version 8.30 or later. NOTE Refer to the Firmware History document for more information. Page 7 of 32