Ricoh Aficio MP C4000 Troubleshooting Guide - Page 6

SUBJECT Fax Fax Fax Fax Fax Fax Fax Fax IP-Fax WPA DHCP Cannot access the machine Cannot access the machine SYMPTOM The PC fax job history cannot be accessed after a PC fax transmission is sent. If the Reset key is pressed a number of times while viewing the Stored Files screen, the thumbnails for received fax files disappear. In cases where the symptom above occurs, the fax function freezes if the operator tries to view the third page onward. Cannot receive a fax while in Energy Saver Mode Received fax documents stored in memory cannot be printed out if the FCU is reset. Line interrupt error occurs when receiving a fax from a specific fax server, due to an RTC misdetection. When an ESA application sends a fax using multibyte characters, the sender is garbled on the recipient device. A stored received fax is deleted if a paper loading error occurs during printing IP-fax not working (send or receive) If the device fails to establish a WPA or WPA2 connection once, it will not try again until rebooted. The machine doesn't advertise its hostname via DHCP option 12. The DNS server might not be updated by DHCP. From multiple Windows Vista/Server 2008 PCs through IPsec The MFP's IP address lease renewal request is incorrectly formatted and rejected by DHCP relay agents. This causes a loss of connectivity until the MFP reinitializes the network connection (10 seconds). CAUSE Remote Fax firmware Fax firmware Fax firmware FCU firmware Fax firmware FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or later. Install version 04.00.00 or later. NOTE Refer to the Firmware History document for more information. Install version 04.00.00 or later. Install version 05.00.00 or later. Install version 05.00.00 or later. Install version 06.00.00 or later. Java VM4 Update Tool Java VM v4 for eDC Fax firmware Install version 03.00.00 or later. Install version 8.25 or later. Install version 8.25 or later. Install version 8.27 or later. Install version 8.27 or later. Page 6 of 32