Ricoh Aficio MP C4000 Troubleshooting Guide - Page 17

SUBJECT Problems with logs Problems with logs Unnecess ary Login/logo ut recorded Unnecess ary Login/logo ut recorded Data not logged Data not logged Password change recorded by mistake Password change recorded by mistake Users not logged out Users not logged out Garbled user data Account locked SYMPTOM Some "File Access Privilege Change" log entries for the CSV file downloaded via WIM have problems (see the RTB for details). Data not transferred to the Web SmartDeviceMonitor server or Remote communication Gate S Pro. An admin login/logout logged when the administrator accesses a new WIM page. An admin login/logout logged every time an Auto Email Notification or Ondemand Email Notification is sent If the Password Policy is enabled, "Target User Entry ID" and "Target User Code/User Name" are not logged in the CSV file from WIM and in the Web SDM's Access Log List when a user tries and fails to change their password. Some Lockout entries in the Access log are missing If the Program/ Change Administrator screen is opened via WIM and the OK button is pressed If a new UserCode is added to the address book If a user was logged in when the On/Off button is used to turn the device off After pressing the "Logout" button on the "User Tools" screen when using CAP with basic authentication. The captured user name is garbled if User Administrator Authentication is enabled Repeated failures to login with an IC card CAUSE System/Copy firmware Network DocBox firmware Printer firmware System/Copy firmware Web Support firmware Web Uapl firmware System/Copy firmware Web Support firmware System/Copy firmware System/Copy firmware System/Copy firmware System/Copy firmware VM card firmware VM card firmware Network DocBox firmware System/Copy firmware SOLUTION Install version 1.22 or later. NOTE Install version 1.04 or later. Install version 1.21 or later. Install version 1.21 or later. Install version 1.10 or later. Install version 1.08 or later. Install version 1.21 or later. Install version 1.10 or later. Install version 1.21 or later. Refer to the Firmware History document for more information. Install version 1.21 or later. Install version 1.21 or later. Install version 1.21 or later. Install version 4.24.03 or later. Install version 4.24.03 or later. Install version 1.04 or later. Install version 2.01or later. Page 17 of 32