Samsung CLP 300N User Manual (ENGLISH) - Page 43
Troubleshooting Error Messages, LED status legend, Common Windows Problems - red status light
UPC - 635753722093
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Troubleshooting Error Messages When the printer experiences an error, the control panel will indicate an error message with the indicator lights and the Smart Panel program window will display to show the printer's status or errors. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error. LED status legend symbol for green light on symbol for red light blinking symbol for red light on symbol for light off LED pattern Possible Problem and Solution When the LED is blinking, the corresponding toner cartridge is low. Order a new toner cartridge. You can temporarily improve print quality by redistributing the toner. See "Redistributing Toner" on page 5.2 When the LED is lit, the corresponding toner cartridge is almost empty. Remove the old toner cartridge and install a new one. See "Replacing Toner Cartridges" on page 5.3 Common Windows Problems Problem Possible Cause and Solution "File in Use" message appears during installation. Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. Close all other applications, reboot Windows and try printing again. "Fail To Print", "A printer timeout error occurred." messages appear. These messages may appear during printing. Just keep waiting until the printer finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. NOTE:It will take longer to print when you print a PDF file as an image. NOTE: Refer to the Microsoft Windows 98/Me/NT 4.0/2000/ 2003/XP User's Guide that came with your PC for further information on Windows error messages. • When the LED is lit, the corresponding toner cartridge is totally exhausted. Remove the old toner cartridge and install a new one. See "Replacing Toner Cartridges" on page 5.3 • The lighting toner cartridge is wrong. Only install a Samsung toner cartridge, designed for your printer. • A paper jam has occurred. To solve the problem, see "Clearing Paper Jams" on page 6.3. • The front or top cover is opened. Close the front or top cover. • There is no paper in the tray. Load paper in the tray. • The waste toner container is not installated or full. Check the container. • Your system has some problems. If this problem occurs, contact your service representative. 6.8 Solving Problems