Samsung NE58K9850WG/AA User Manual - Page 58
Samsung NE58K9850WG/AA Manual
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Troubleshooting Troubleshooting Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If you're still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864). Installation Problem The range is not level. Possible cause The appliance has been installed improperly. • Solution Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. Insure the floor is level and strong and stable enough to adequately support the range. COOKTOP Problem The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. Possible cause You may be using inappropriate cookware. In some areas, the power (voltage) may be low. A fuse in your home may be blown or a circuit breaker may have tripped. The cooktop controls are set improperly. Areas of discoloration on the cooktop. Food spillover was not cleaned. The surface is hot and the model features a light-colored cooktop. Solution Use pans which are flat and match the diameter of the surface unit selected. Cover the pan with a lid until the desired heat is obtained. Replace the fuse or reset the circuit breaker. Check if the correct control is set for the surface unit you are using. Refer to the section on the care and cleaning of the glass cooktop on page 54. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. CONTROL DISPLAY Problem The display goes blank. The display flashes. Possible cause A fuse in your home may be blown or the circuit breaker tripped. There was a power failure. Solution Replace the fuse or reset the circuit breaker. Reset the clock. • The floor is sagging or sloping. The kitchen cabinets are not properly aligned and make the range appear to be not level. The appliance must be accessed for servicing and cannot be moved easily. The kitchen cabinets are not square and too close to the appliance. Carpet is interfering with movement of the range. Contact a carpenter to correct the situation. Insure the cabinets are square and provide sufficient room for installation. Contact a builder or installer to make the appliance accessible. Provide sufficient space so the range can be lifted over the carpet. Troubleshooting 58 English