Samsung NE58K9850WG/AA User Manual - Page 59

Problem The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. Scratches or abrasions on the cooktop surface. Possible cause The element will cycle on and off to maintain the power setting. Solution This is normal operation, and not a system failure. Use the range as usual. Problem Brown streaks or specks. Possible cause Boilovers have been cooked onto the surface. • Solution Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. See the section on the care and cleaning of the glass cooktop on page 54. Remove using a ceramicglass cooktop cleaning cream. Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. This is normal. The unit is still on and hot. • The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Areas of discoloration with metallic sheen. Mineral deposits from water and food have been left on the surface of the cooktop. • • Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. "Cracking" or "popping" sound. This is the sound of the metal heating and cooling during both the cooking and selfcleaning functions. This is normal operation, and not a system failure. Use the range as usual. Troubleshooting English 59