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Samsung SCX 6322DN User Manual (ENGLISH) - Page 98

Common Macintosh problems, Problem, Possible Cause and Solution, Print As, Image, Suggested solutions

UPC - 635753620658

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Problem Possible Cause and Solution The machine does not scan • Check if a document is loaded into the machine. • Check if your machine is connected to the computer. Make sure if it is connected properly if I/O error is reported while scanning. • Check if the port is not busy. Since functional components of MFP (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different "consumer" application to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other "consumer" will encounter "device busy" response. This can usually happen while starting scan procedure, and appropriate message box will be displayed. To identify the source of the problem, you should open ports configuration and select the port assigned to your scanner. port's symbol /dev/mfp0 corresponds to LP:0 designation displayed in the scanners' options, /dev/mfp1 relates to LP:1 and so on. USB ports start at /dev/ mfp4, so scanner on USB:0 relates to / dev/mfp4 respectively and so forth sequentially. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should wait for completion of the current job or should press Release port button, if you are sure that the present port's owner is not functioning properly. I cannot scan via Gimp Front-end. • Check if Gimp Front-end has "Xsane: Device dialog." on the "Acquire" menu. If not, you should install Xsane plug-in for Gimp on the your computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detail information, refer to the Help for Linux distribution CD or Gimp Front-end application. If you wish to use other kind of scan application, refer to the Help for application. Problem I encounter error "Cannot open port device file" when printing a document. PDF file does not print correctly-some parts are missing in graphics, text or illustrations. The machine does not print. Possible Cause and Solution Please avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks port while printing, the abrupt termination of the driver keeps the port locked and therefore unavailable for subsequent print jobs. If this situation occurred, please, try to release the port. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. Note: It Will take longer to print when you print a PDF file as an image. The CUPS (Common Unix Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing Protocol) printing. Common Macintosh problems Problem Suggested solutions PDF file does not print correctly-some parts are missing in graphics, text or illustrations. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. Note: It Will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2. Update your Mac OS to OS 10.3.3. or higher. Some letters are not displayed normally during the Cover page printing. This problem is caused because Mac OS can not create the font during the Cover page printing. English alphabet and numbers are displayed normally at the Cover page. 14.20

Section	Page
Guide_EN	1
Contents	5
Introduction	11
Special features	11
Printer overview	12
Front view	12
Rear view	12
Control panel overview	13
Understanding the Status LED	14
Finding more information	15
Selecting a location	15
System setup	16
Menu overview	16
Changing the display language	17
Setting the date and time	17
Changing the clock mode	17
Changing the default mode	17
Setting sounds	18
Speaker, ringer, key sound, and alarm sound	18
Speaker volume	18
Entering characters using the keyboard	18
Entering alphabet characters	18
Entering numbers	18
Entering symbols	18
Entering international characters	18
Entering characters using the number keypad	19
Entering alphanumeric characters	19
Keypad letters and numbers	19
Correcting numbers or names	19
Inserting a pause	19
Using the save modes	20
Toner Save mode	20
Power Save mode	20
Scan Power Save mode	20
Setting print job timeout	20
Altitude Adjustment	20
Auto Continue	21
Network setup	22
Introduction	22
Via network administration programs	22
Via the control panel	22
Supported operating systems	22
Configuring TCP/IP	22
Static addressing	23
Dynamic addressing (BOOTP/DHCP)	23
Configuring EtherTalk	23
Configuring IPX frame types	23
Setting Ethernet speed	24
Restoring the network configuration	24
Printing a network configuration page	24
Software overview	25
Supplied software	25
Printer driver features	26
System requirements	26
Loading originals and print media	28
Loading originals	28
On the scanner glass	28
In the ADF	28
Selecting print media	29
Supported print media types and sizes	30
Media sizes supported in each mode	31
Guidelines for selecting and storing print media	31
Loading paper	32
In the tray 1	32
In the multi-purpose tray	33
Setting the paper size and type	35
Copying	36
Selecting the paper tray	36
Copying	36
Changing the settings for each copy	36
Darkness	36
Original Type	36
Reduced or enlarged copy	37
Changing the default copy settings	37
Using special copy features	37
Collation	37
2-up or 4-up copying	37
ID card copying	38
Poster copying	38
Clone copying	39
Erasing background images	39
Book Copy	39
Booklet	39
Margin Shift	40
Edge Erase	40
Covers	41
Transparencies	41
Copying on both sides of paper	42
Setting copy timeout	42
Basic printing	43
Printing a document	43
Canceling a print job	43
Scanning	44
Scanning basics	44
Scanning to an application using a local connection	44
Scanning using a network connection	45
Preparing for network scanning	45
Scanning to a network client	46
Scanning to Email	47
Scanning to an FTP server	47
Scanning to an SMB server	48
Changing the settings for each scan job	48
Changing the default scan settings	48
Setting up Address Book	48
Registering speed email numbers	48
Configuring group email numbers	49
Retrieving global email addresses from the LDAP server	49
Using Address Book entries	49
Searching Address Book for an entry	49
Printing Address Book	50
Scan on both sides of paper (SCX-6322DN only)	50
Faxing	51
Setting the fax header	51
Adjusting the document settings	51
Resolution	51
Darkness	52
Sending a fax automatically	52
Sending a fax manually	52
Confirming a transmission	53
Automatic redialing	53
Redialing the last number	53
Selecting the paper tray	53
Changing receiving modes	53
Receiving automatically in Fax mode	54
Receiving manually in Tel mode	54
Receiving manually using an extension telephone	54
Receiving automatically in Ans/Fax mode	54
Receiving faxes using DRPD mode	54
Receiving in secure receiving mode	55
Activating secure receiving mode	55
Deactivating secure receiving mode	55
Printing received faxes	55
Receiving faxes in memory	55
Printing received faxes on both sides of paper	56
Sending a fax to multiple destinations	56
Sending a delayed fax	57
Adding pages to a delayed fax	57
Canceling a delayed fax	57
Sending a priority fax	57
Polling	58
What is Polling?	58
Tx Poll	58
Polling Documents from Another Machine (Delay RCV Poll)	58
Forwarding faxes	58
Forwarding sent faxes to another fax machine	59
Forwarding sent faxes to email address	59
Forwarding received faxes to another fax machine	59
Forwarding sent faxes to email address	59
Mail Box	59
Setting Up a Mailbox	59
Fax setup	61
Changing the fax setup options	61
Sending options	61
Receiving options	61
Changing the default document settings	62
Printing sent fax report automatically	62
Setting up Phone Book	62
Speed dial numbers	63
One-touch dial numbers	63
Group dial numbers	63
Searching Phone Book for an entry	64
Deleting a Phone Book entry	64
Printing Phone Book	64
E-mail setup	65
Setting Up Your E-mail System	65
Setting Authorized Users	65
Adding Authorized Users	65
Deleting Authorized Users	65
Enabling Authorized Users	65
Setting Up E-mail Options	66
Ordering supplies and accessories	67
Toner cartridge	67
Drum cartridge	67
Accessories	67
How to purchase	67
Maintenance	68
Printing reports	68
Printing a report	68
Other available reports	68
Clearing memory	68
Cleaning your machine	69
Cleaning the outside	69
Cleaning the inside	69
Cleaning the scan unit	69
Maintaining the toner cartridge	70
Redistributing toner	70
Replacing the toner cartridge	71
Replacing the drum cartridge	73
Cleaning the drum	74
Sending new toner notification	75
Printing continuously when the Toner Empty message appears	75
Clearing the Toner Empty Replace Toner message	75
Checking replaceables	76
Maintenance Parts	76
Managing your machine from the website	76
Checking the machine’s serial number	77
System Administrtion Tools	77
Password Protect	77
Department Code	78
Change Password	78
Troubleshooting	79
Clearing document jams	79
Exit Misfeed	79
Roller misfeed	80
Clearing paper jams	80
In the tray 1	80
In the optional tray 2	81
In the multi-purpose tray	82
In the fuser area or around the toner cartridge	82
In the paper exit area	82
In the duplex unit area	84
Tips for avoiding paper jams	84
Understanding display messages	84
Toner cartridge-related messages	88
Solving other problems	89
Paper feeding problems	89
Printing problems	90
Printing quality problems	91
Copying problems	93
Scanning problems	94
Network Scan problems	95
Fax problems	95
Common Windows problems	96
Common PostScript problems	96
Common Linux problems	97
Common Macintosh problems	98
Specifications	99
General specifications	99
Printer specifications	99
Scanner and copier specifications	100
Facsimile specifications	100
Index	101
Software section	103
Software section Contents	104
Installing Printer Software in Windows	107
Installing Printer Software	107
Installing Software for Local Printing	107
Installing Software for Network Printing	110
Reinstalling Printer Software	113
Removing Printer Software	114
Basic Printing	115
Printing a Document	115
Printing to a file (PRN)	115
Printer Settings	116
Layout Tab	116
Paper Tab	117
Graphics Tab	118
Extras Tab	119
About Tab	119
Printer Tab	119
Using a Favorite Setting	120
Using Help	120
Advanced Printing	121
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	121
Printing Posters	122
Printing Booklets	122
Printing on Both Sides of Paper	123
Printing a Reduced or Enlarged Document	123
Fitting Your Document to a Selected Paper Size	123
Using Watermarks	124
Using an Existing Watermark	124
Creating a Watermark	124
Editing a Watermark	124
Deleting a Watermark	124
Using Overlays	125
What is an Overlay?	125
Creating a New Page Overlay	125
Using a Page Overlay	125
Deleting a Page Overlay	125
Using Windows PostScript Driver	126
Printer Settings	126
Advanced	126
Using Help	126
Sharing the Printer Locally	127
Setting Up a Host Computer	127
Setting Up a Client Computer	127
Using Smart Panel	128
Understanding Smart Panel	128
Opening the Troubleshooting Guide	129
Using Printer Settings Utility	129
Using Onscreen Help File	129
Changing the Smart Panel Program Settings	129
Scanning	130
Scanning Using Samsung SmarThru Office	130
Using Samsung SmarThru Office	130
Uninstalling Samsung SmarThru Office	132
Using Onscreen Help File	132
Scanning Process with TWAIN- enabled Software	132
Scanning Using the WIA	132
Using Your Printer in Linux	133
Getting Started	133
Installing the Unified Linux Driver	133
Installing the Unified Linux Driver	133
Uninstalling the Unified Linux Driver	134
Using the Unified Driver Configurator	135
Opening the Unified Driver Configurator	135
Printers Configuration	135
Scanners Configuration	136
Ports Configuration	136
Configuring Printer Properties	137
Printing a Document	137
Printing from Applications	137
Printing Files	138
Scanning a Document	138
Using the Image Manager	139
Using Your Printer with a Macintosh	141
Installing Software for Macintosh	141
Setting Up the Printer	142
For a Network-connected Macintosh	142
For a USB-connected Macintosh	142
Printing	143
Printing a Document	143
Changing Printer Settings	143
Printing Multiple Pages on One Sheet of Paper	144
Duplex Printing	145
Scanning	145
Software section Index	146
A	146
B	146
C	146
D	146
E	146
F	146
G	146
H	146
I	146
L	146
M	146
N	146
O	146
P	146
R	146
S	147
T	147
U	147

Match case Limit results 1 per page

.20

Troubleshooting>

The machine does not

scan

•

Check if a document is loaded into the

machine.

•

Check if your machine is connected to

the computer. Make sure if it is

connected properly if I/O error is

reported while scanning.

•

Check if the port is not busy. Since

functional components of MFP (printer

and scanner) share the same I/O

interface (port), the situation of

simultaneous access of different

“consumer” application to the same port

is possible. To avoid possible conflicts,

only one of them at a time is allowed to

gain control over the device. The other

“consumer” will encounter “device busy”

response. This can usually happen while

starting scan procedure, and appropriate

message box will be displayed.

To identify the source of the problem,

you should open ports configuration and

select the port assigned to your scanner.

port’s symbol /dev/mfp0 corresponds to

LP:0 designation displayed in the

scanners’ options, /dev/mfp1 relates to

LP:1 and so on. USB ports start at /dev/

mfp4, so scanner on USB:0 relates to /

dev/mfp4 respectively and so forth

sequentially. In the Selected port pane

you can see if the port is occupied by

some other application. If this is the

case, you should wait for completion of

the current job or should press Release

port button, if you are sure that the

present port’s owner is not functioning

properly.

I cannot scan via Gimp

Front-end.

•

Check if Gimp Front-end has

“Xsane: Device dialog.” on the “Acquire”

menu. If not, you should install Xsane

plug-in for Gimp on the your computer.

You can find Xsane plug-in package for

Gimp on Linux distribution CD or Gimp

home page. For the detail information,

refer to the Help for Linux distribution CD

or Gimp Front-end application.

If you wish to use other kind of scan

application, refer to the Help for

application.

Problem

Possible Cause and Solution

Common Macintosh problems

I encounter error

“Cannot open port

device file” when

printing a document.

Please avoid changing print job

parameters (via LPR GUI, for example)

while a print job is in progress. Known

versions of CUPS server break the print

job whenever print options are changed

and then try to restart the job from the

beginning. Since Unified Linux Driver locks

port while printing, the abrupt termination

of the driver keeps the port locked and

therefore unavailable for subsequent print

jobs. If this situation occurred, please, try

to release the port.

PDF file does not print

correctly-some parts

are missing in

graphics, text or

illustrations.

Incompatibility between the PDF file and

the Acrobat products.

Printing the PDF file as an image may

enable the file to print. Turn on

Print As

Image

from the Acrobat printing options.

Note:

It Will take longer to print when you

print a PDF file as an image.

The machine does not

print.

The CUPS (Common Unix Printing

System) version distributed with SuSE

Linux 9.2 (cups-1.1.21) has a problem with

ipp (Internet Printing Protocol) printing.

Problem