Sharp MX-C303W MX-C303W MX-C304W Troubleshooting Guide - Page 48

Image Send Problems ? Problem I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN Check Use the [Format] key. Tap the [Address Review] key. Has the machine's IP address been changed? Page 53 53 54 ? TRANSMISSION DOES NOT TAKE PLACE Check ! Solution Did you select the correct destination (destination information)? Is the correct information (e-mail address or FTP server information) stored for that destination? Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)? Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used) Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder) Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder) Did you place an original that is folded? Are both direct SMTP addresses and other addresses set as destinations? ■ Make sure that the correct information is stored for the destination and that the destination is correctly selected. If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message" may be sent to the designated administrator's e-mail address. This information may help you determine the cause of the problem. ■ Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. ■ Reduce the size of the file attachment (reduce the number of pages to scan) for one e-mail transmission. The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is for one e-mail transmission. ■ When [Send Destination Link] is selected, the data is saved to the machine's hard disk, and a URL link to the saved data is sent by e-mail to the destination. The recipient uses the link to download the file. Because this method is not affected by mail server restrictions, you can use it in instances such as when you cannot reduce the size of the file. ■ If the destination folder is not configured as a shared folder, select "Sharing" in the folder properties. If the folder was moved or otherwise changed, the "Sharing" setting may have been canceled. ■ Check with your administrator. When [IPsec Settings] is enabled in setting mode, it may not be possible to scan to a shared folder in some computer environments.  "Settings (administrator)" → [System Settings] → [Security Settings] → [IPsec Settings] ■ Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. ■ Broadcast transmission to both direct SMTP addresses and other addresses is not possible. Send to direct SMTP addresses and other addresses separately. 48