Sharp MX-C303W MX-C303W MX-C304W Troubleshooting Guide - Page 49

Auto Selection Of The Color Mode Does, Not Take Place Correctly, The Received Image File Cannot Be, - pdf

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Image Send Problems ? AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check ! Solution Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the original very light? • Is the color in the original very dark, almost black? • Is only a very small area of the original colored? ■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the original is black and white or color when the [Color Start] key is tapped; however, in the cases as shown on the left, automatic detection may not give the correct result. ? THE RECEIVED IMAGE FILE CANNOT BE OPENED Check Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting you to enter your password? ! Solution ■ Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. ■ Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file. ? I DON'T KNOW HOW TO SPECIFY THE SEND SIZE Check Are you using Easy mode? ! Solution ■ Use normal mode to set the send size. Tap the [Original] key in the base screen of normal mode. Specify the scan size, and specify the send size that will be received at the destination. 49

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49
Image Send Problems
AUTO SELECTION OF THE COLOR MODE DOES
NOT TAKE PLACE CORRECTLY
Check
Solution
Are you scanning one of the following
types of originals?
When Black & White is not selected:
•
Are there colors or coloring in the
paper?
When Color is not selected:
•
Is the color in the original very light?
•
Is the color in the original very dark,
almost black?
•
Is only a very small area of the original
colored?
■
Specify the color mode manually.
When the color mode is set to [Auto], the machine detects whether the original is
black and white or color when the [Color Start] key is tapped; however, in the
cases as shown on the left, automatic detection may not give the correct result.
THE RECEIVED IMAGE FILE CANNOT BE
OPENED
Check
Solution
Does the viewer program used by the
recipient support the format of the
received image data?
■
Use a software program that is capable of opening the selected file type and
compression mode.
The recipient may be able to open the file if you change the file type and
compression mode selected at the time of transmission.
Does a message appear prompting
you to enter your password?
■
Ask the sender for the password, or have the image sent again in a
non-encrypted format.
The received file is an encrypted PDF file.
I DON'T KNOW HOW TO SPECIFY THE SEND
SIZE
Check
Solution
Are you using Easy mode?
■
Use normal mode to set the send size. Tap the [Original] key in the base screen
of normal mode. Specify the scan size, and specify the send size that will be
received at the destination.
?
!
?
!
?
!