Sony PEG-TJ35 Read This First Operating Instructions - Page 49

Palm™ Desktop for CLIÉ does not start or cannot be, selected from the menu

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Troubleshooting Data cannot be synchronized with some applications when the HotSync® operation is performed B Does the user name for Palm™ Desktop for CLIÉ match the one for your CLIÉ handheld? In Palm™ Desktop for CLIÉ, select the user name corresponding to your CLIÉ handheld user name. B Is the application set not to synchronize files? Click (HotSync) in the task tray (Notification area) at the bottom right of your computer window and select [Custom...] from the shortcut menu. Check that the application is set to synchronize files. B Is third party backup or synchronization software installed on your computer or CLIÉ handheld? In such a case, you may not synchronize some applications using Palm™ Desktop for CLIÉ. B Is there sufficient memory space in your CLIÉ handheld? Delete unnecessary data/files and then perform the HotSync® operation again. B Is private data hidden in the Security screen? Hidden data cannot be displayed in Palm™ Desktop for CLIÉ. When you want to display hidden data, select [Show Records] below [Current Privacy:] in the Security screen and enter the password. B Make sure that Intellisync Lite is installed to synchronize Date Book, Address Book, To Do List and Memo Pad of your CLIÉ handheld with Microsoft® Outlook or Lotus Organizer. b For details, refer to "Intellisync Lite" in "CLIÉ Application Manual" (HTML format). I cannot back up some data using the HotSync® operation B Some add-on applications (not installed at the factory), and some application data and settings may not be backed up using the HotSync® operation. However, a complete backup of all data on your CLIÉ handheld can be made with Memory Stick Backup. Use Memory Stick Backup often to make complete backups. b For details, refer to "Backing up your CLIÉ™ handheld data and applications: Backing up data and applications to "Memory Stick" media using Memory Stick Backup" in "Handbook" (PDF format). Palm™ Desktop for CLIÉ does not start or cannot be selected from the menu B Is Palm™ Desktop for CLIÉ properly installed on your computer? The hardware or the software of your computer may not be compatible with Palm™ Desktop for CLIÉ. Uninstall Palm™ Desktop for CLIÉ and reinstall it. Continued on next page 49

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49
Troubleshooting
Data cannot be synchronized with some applications
when the HotSync
®
operation is performed
B
Does the user name for
Palm™ Desktop for CLIÉ
match the one for your CLIÉ
handheld?
In
Palm™ Desktop for CLIÉ
, select the user name corresponding to your CLIÉ
handheld user name.
B
Is the application set not to synchronize files?
Click
(HotSync) in the task tray (Notification area) at the bottom right of your
computer window and select [Custom...] from the shortcut menu. Check that the
application is set to synchronize files.
B
Is third party backup or synchronization software installed on your computer or CLIÉ
handheld?
In such a case, you may not synchronize some applications using
Palm™ Desktop
for CLIÉ
.
B
Is there sufficient memory space in your CLIÉ handheld?
Delete unnecessary data/files and then perform the HotSync
®
operation again.
B
Is private data hidden in the
Security
screen?
Hidden data cannot be displayed in
Palm™ Desktop for CLIÉ
. When you want to
display hidden data, select [Show Records] below [Current Privacy:] in the
Security
screen and enter the password.
B
Make sure that
Intellisync Lite
is installed to synchronize
Date Book
,
Address
Book
,
To Do List
and
Memo Pad
of your CLIÉ handheld with
Microsoft
®
Outlook
or
Lotus Organizer
.
b
For details, refer to “Intellisync Lite” in “CLIÉ Application Manual” (HTML format).
I cannot back up some data using the HotSync
®
operation
B
Some add-on applications (not installed at the factory), and some application data and
settings may not be backed up using the HotSync
®
operation. However, a complete
backup of all data on your CLIÉ handheld can be made with
Memory Stick Backup
.
Use
Memory Stick Backup
often to make complete backups.
b
For details, refer to “Backing up your CLIÉ™ handheld data and applications: Backing up
data and applications to “Memory Stick” media using Memory Stick Backup” in “Handbook”
(PDF format).
Palm™ Desktop for CLIÉ does not start or cannot be
selected from the menu
B
Is
Palm™ Desktop for CLIÉ
properly installed on your computer?
The hardware or the software of your computer may not be compatible with
Palm™
Desktop for CLIÉ
. Uninstall
Palm™ Desktop for CLIÉ
and reinstall it.
Continued on next page
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