Western Digital My Cloud EX2 Ultra User Manual - Page 2

WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com. Accessing Online Support Visit our product support website at http://support.wd.com and choose from these topics:  Downloads-Download drivers, software, and updates for your WD product.  Registration-Register your WD product to get the latest updates and special offers.  Warranty & RMA Services-Get warranty, product replacement (RMA), RMA status, and data recovery information.  Knowledge Base-Search by keyword, phrase, or answer ID.  Installation-Get online installation help for your WD product or software.  WD Community-Share your thoughts and connect with other WD users.  Learning Center - Start here to get the most out of your Private Cloud Storage device (http://www.wd.com/setup). Contacting WD Technical Support When contacting WD for support have your WD product serial number, system hardware, and system software versions available. North America US & Canada English US-Spanish Mexico Europe (toll free)* Europe Middle East Africa Russia 800 275-4932 Asia Pacific Australia 949 672-7199 800.832.4778 00800 ASK4 WDEU (00800 27549338) +31 880062100 +31 880062100 +31 880062100 8-10-8002-3355011 China Hong Kong India Indonesia Japan Malaysia Philippines Singapore Taiwan 1 800 42 9861 800 820 6682 / 400 627 6682 +852-3057 9031 1 800-200 5789 / 1 800-419 5591 001-803-852 3993 0800-805 7293 / 0120-934 453 1 800-817 477 1 800-1855 0277 / +63-2-395 2319 1 800 608 6008 0800-225 593 / +886-2-8723 1298 Thailand 00 1800 852 5913 * Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using My Cloud EX2 Ultra Private Cloud Storage software.