Western Digital My Cloud EX2 Ultra User Manual - Page 3

i

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1

Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Pre-installation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Physically Connecting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started Using Online Setup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started Without Online Setup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4

Accessing Your Cloud Remotely

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Enabling Cloud Access for the My Cloud EX2 Ultra Device . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Mobilizing Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5

Managing Users, Groups, and Shares . . . . . . . . . . . . . . . . . . . . . . . . . . 34

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

6

The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Launching the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

7

Backing Up and Retrieving Files

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Remote Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Table of Contents

Western Digital My Cloud EX2 Ultra User Manual - Page 3

Table of Contents, Managing Users, Groups, and Shares .34 - apps

Page 3 highlights

Section	Page
WD Service and Support	2
Accessing Online Support	2
Contacting WD Technical Support	2
Registering Your WD Product	2
Important User Information	6
Important Safety Instructions	6
Recording Your WD Product Information	7
Product Overview	8
About the System	8
About the Online Learning Center	9
Package Contents	10
Operating System	10
Web Browsers	11
Local Network	11
Internet	11
Pre-installation Instructions	11
Handling Precautions	11
Product Components	12
Front View	12
Back View	13
LEDs	13
Getting Started	16
Installing Drives in the Driveless Model	16
Physically Connecting the Device	18
Getting Started Using Online Setup Software	19
Downloading and Installing the Online Setup Software	19
Getting Started Without Online Setup Software	20
Accessing Content	20
Mapping the Public Folder (Windows)	21
Accessing Your Cloud Remotely	22
Enabling Cloud Access for the My Cloud EX2 Ultra Device	22
Configuring Cloud Access for a User	22
Mobilizing Your Files with iOS and Android Mobile Apps	24
My Cloud Mobile App	24
Managing Users, Groups, and Shares	25
About Users	25
Viewing Users	25
Adding a Single User	25
Adding Multiple Users	27
Editing User Settings	28
Updating a User Password	29
Assigning a User to a Group	29
Quota Rules	29
Assigning Quotas to a User	29
Removing a User	30
About Groups	30
Viewing Groups	30
Adding a Group	30
Editing Group Settings	31
Assigning Share Access to Groups	31
Assigning Quotas to a Group	32
Removing a Group	32
About Shares	32
Viewing a List of Shares	32
Creating a New Share	34
Editing Share Settings	34
Making a Share Private	35
Deleting a Share	35
Accessing the Contents of a Share Locally	35
The Dashboard at a Glance	36
Launching the Dashboard	36
Accessing the Dashboard for the First Time	37
The Dashboard Home Page	38
Information Icons	39
Navigation Icons	39
Viewing Device Status and Making Updates on the Home Page	40
Managing Alerts	46
Obtaining Customer Support	47
Requesting Automatic Support	48
Creating and Saving a System Report	48
Obtaining Other Support	48
Common Tasks	49
Backing Up and Retrieving Files	50
About Backups	50
Managing a USB Device and USB Backups	50
Connecting A USB Drive	50
Creating a USB Backup	51
Viewing the Details of a USB Backup Job	52
Editing a USB Backup Job	52
Deleting a USB Backup Job	52
Remote Backups	52
Creating a Remote Backup	53
Viewing the Details of a Remote Backup Job	54
Recovering a Remote Backup	54
Deleting a Remote Backup	54
Internal Backups	55
Creating an Internal Backup	55
Initiating an Immediate Internal Backup	55
Modifying an Internal Backup Job	55
Viewing Internal Backup Details	55
Deleting an Internal Backup Job	56
Cloud Backups	56
Enabling ElephantDrive Cloud Backup	56
Backing Up with ElephantDrive	58
Enabling an Amazon S3 Cloud Backup	58
Managing Storage on My Cloud EX2 Ultra	61
Storage Types	61
RAID Storage	62
Viewing the Current RAID Mode	62
Changing the RAID Mode	63
Auto-Rebuilding your RAID	65
Disk Status	65
Viewing Hard Drive Information	66
iSCSI Storage	66
Creating an iSCSI Target	66
Enabling / Disabling an iSCSI Target	67
Modifying an iSCSI Target	68
Deleting an iSCSI Target	68
Enabling iSCSI iSNS Client	68
Volume Virtualization	68
Creating a Virtualized Volume	69
Connecting a Virtualized Volume to a Target	69
Modifying a Virtualized Volume	70
Managing Apps on My Cloud EX2 Ultra	71
About Apps	71
Managing Apps	71
Viewing Apps	71
Adding an App	72
Manually Adding an App	73
Deleting an App	74
Updating an App	74
Playing/Streaming Videos, Photos, & Music	75
Media Servers	75
Media Server Overview	75
iTunes Overview	75
Media Types Supported	76
Media Storage	77
Enabling DLNA and iTunes	77
Enabling DLNA	77
Enabling iTunes	79
Adding Media Content to the Folders	80
Accessing Your Private Cloud Using Media Players	81
WD Media Players	81
Other Media Players	81
DLNA Devices	82
Accessing Your Private Cloud Using iTunes	82
Streaming Media in iTunes	82
Configuring Settings	83
General	83
Accessing the General Screen	84
Device Profile	84
Language and Clock	85
Cloud Access	86
Energy Saver	88
Mac Backups	89
Services	90
Network	90
Network Profile	90
Network Services	91
Network UPS	94
Network Workgroup (Windows)	94
Remote Server	95
Port Forwarding	96
Media	97
Utilities	97
System Diagnostics	97
System Restore	98
System Configuration	98
Device Maintenance	99
Scan Disk	99
Format Disk	100
Notifications	100
Notifications Email	101
Notification Display	102
Firmware Update	103
Auto Update	103
Available Updates	104
Manual Update	104
Replacing a Drive	105
Identifying a Faulty Hard Drive	105
Replacing a Drive	106
Removing a Drive	106
Inserting a Drive	106
Preparing a Drive	106
Inserting One or Both Drives	106
Returning a WD Drive	107
Regulatory and Warranty Information	108
Regulatory Compliance	108
Federal Communications Commission (FCC) Class B Information	108
FCC Requirements, Part 15	108
ICES/NMB-003 Compliance	108
Safety Compliance	108
CE Compliance for Europe	108
GS Mark (Germany only)	108
KC Notice (Republic of Korea only)	109
VCCI Statement	109
Environmental Compliance (China)	109
Warranty Information (All Regions Except Australia/New Zealand)	109
Obtaining Service	109
Limited Warranty	109
Warranty Information (Australia/New Zealand only)	110
Warranty	110
Obtaining Service	111
Appendices	112
Appendix A: My Cloud EX2 Ultra Quick User Guide	112
Logging into My Cloud EX2 Ultra	112
The Dashboard Home Page	113
Appendix B: Joomla!® Setup Guide	117
Requirements	117
Setting Up Joomla!	117
Appendix C: phpBB Setup Guide	118
Requirements	118
Setting Up phpBB	118
Appendix D: Supported RAID Modes	120
Appendix E: RAID Migrations	120
Appendix F: Safe Mode Firmware Update Procedures	121