ZyXEL P-335U User Guide - Page 234
Problems with the Password, Problems with Remote Management
View all ZyXEL P-335U manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 234 highlights
P-334U/P-335U User's Guide Table 87 Troubleshooting Restricted Web Pages and Keyword Blocking PROBLEM CORRECTIVE ACTION Parental Control is configured correctly, but I can still access restricted web pages. Restart the device to clear the cache. The content filter server may be unavailable. The View Logs screen can display content filtering log messages. See the Log Descriptions appendix for a list of possible log messages. In the View Logs screen copy and paste the log messages and e-mail them to customer support with an explanation of the problem. If you still have problems, contact your vendor or customer support for further advice. Problems with the Password Table 88 Troubleshooting the Password PROBLEM Cannot access the ZyXEL Device. CORRECTIVE ACTION The password field is case sensitive. Make sure that you enter the correct password using the proper casing. Use the Reset button to restore the factory default configuration file. This will restore all of the factory defaults including the password; see section 2.3 for details. Problems with Remote Management Table 89 Troubleshooting Telnet PROBLEM CORRECTIVE ACTION Cannot access the ZyXEL Device from the LAN or WAN. Refer to Chapter 16 on page 185 for scenarios when remote management may not be possible. When NAT is enabled: • Use the ZyXEL Device's WAN IP address when configuring from the WAN. • Use the ZyXEL Device's LAN IP address when configuring from the LAN. 234 Chapter 24 Troubleshooting