1998 Chevrolet Express Van Owner's Manual - Page 361
1998 Chevrolet Express Van Manual
Page 361 highlights
Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians and up-to-date informationto promptly address any a concerns you may have. However, if concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally,concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contactthe owner of the dealership or the general manager. A 8-2
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 |
Customer
Satisfaction
Procedure
A
Chevrolet dealers have
the
facilities,
trained
technicians
and
up-to-date
information
to promptly address any
concerns you
may
have.
However,
if
a
concern has
not
been
resolved
to
your complete satisfaction,
take the
following steps:
STEP
ONE
--
Discuss your concern with a member
of
dealership management.
Normally, concerns can
be
quickly
resolved
at
that
level.
If
the
matter
has
already
been
reviewed
with
the
sales, service or parts
manager,
contact
the
owner
of
the dealership
or
the
general
manager.
8-2